Overall sentiment in the reviews is mixed but leans toward concern. Several concrete positives are repeatedly mentioned: residents receive good food, there are exercise programs and therapy services available, and the facility provides transportation to the hospital when needed. Multiple reviewers also specifically called out hard-working or good staff members, indicating that there are employees who provide solid direct care and support. These service-level strengths (dining, rehab/therapy, and transport) appear to be consistent bright spots across the feedback.
However, significant and recurring problems dominate much of the commentary. Communication and professionalism are major areas of concern: reviewers reported that phone calls were not returned, staff sometimes hung up on callers, and some interactions were described as unprofessional. There are direct allegations of payroll problems (employees not being paid for hours worked), which is a serious operational and legal concern and contributes to distrust from staff and possibly families. Alongside these administrative complaints are multiple allegations that staff are not following required guidelines or training, including failure to wear masks to protect residents — an infection-control lapse that is particularly alarming in a senior care setting.
Staffing and quality-of-care issues are tightly linked in the reviews. Reported short staffing appears to be contributing to longer response times and gaps in basic care, with long waits for bathroom assistance cited explicitly. Some reviewers called staff lazy or rude, while others praised hard-working caregivers; this contradiction suggests uneven staff performance and potential morale or management problems. Short staffing combined with inconsistent adherence to protocols likely exacerbates both resident experience and staff frustration.
Facility-related comments are fewer but still notable: rooms were described as small, which may affect resident comfort and privacy. Despite space limitations, the availability of therapy and exercise programs is a positive counterbalance, indicating that residents have access to restorative services. Dining quality was consistently praised, which is an important component of daily life and resident satisfaction.
Management and oversight emerge as central themes tying the negative feedback together. The combination of poor communication, unprofessional behavior, payroll complaints, noncompliance with training, and infection-control failures points to weaknesses in leadership, enforcement of policies, and human-resources practices. These systemic issues can undermine otherwise competent caregiving staff and the facility's strengths in food and therapeutic services.
In summary, reviewers identify meaningful positives — notably good food, therapy and exercise offerings, hospital transportation, and several dedicated staff members — but these are overshadowed by patterns of administrative and operational failure. Key areas for improvement based on the reviews are reliable communication with families and employees, ensuring staff are paid and treated fairly, enforcing infection-control and training protocols (including mask use), and addressing staffing levels to reduce long waits and uneven care. Without attention to those management and staffing issues, the facility risks continued inconsistent care experiences despite having some strong service elements.
