Overall sentiment skews positive with consistent praise for the staff, the cleanliness, and the general atmosphere of Crestview Nursing & Rehabilitation. Across the reviews the strongest and most frequent theme is the quality of the people who work there: caregivers, nurses, CNAs, receptionists, and administrators receive repeated, specific praise. Multiple reviewers call staff caring, friendly, professional, and attentive; several staff members are named positively (Paige, Stacey, Melissa, Kenzie, Mike). Reviewers report that staff "care deeply" about residents and that this care is evident in daily operations. Administrators and front-desk personnel are described as helpful and well-informed, contributing to smooth interactions for many families. Skilled nursing and medication management are explicitly noted as strengths, and reviewers who experienced transitions into assisted living reported successful, well-prepared moves with supportive staff involvement.
Facility amenities and environment are also repeated strengths. The building is frequently described as clean and home-like rather than institutional. Reviewers commented on comfortable rooms, pleasant views (birdwatching from a large window), handmade personalized touches (e.g., painted signs), and recent improvements such as a sun-porch, patio, and outdoor seating. Social and activity programming is a notable positive: there are multiple mentions of arts and crafts, bingo, classes, and a variety of activities that residents enjoy. On-site services such as a beauty shop that residents use weekly, church services, and a welcoming dining program (food described as delicious) add to the sense of a full-service, resident-focused environment. Several reviewers explicitly said residents seemed happy and spoke positively about the home-like atmosphere.
Despite the many positives, there are recurring operational concerns that prospective families should consider. The most common negative theme is understaffing or staffing inconsistency: some shifts are described as understaffed and this sometimes manifests as waiting for staff, delays in care, or a sense that needs are not immediately attended to. Sign-in/out delays tied to COVID screening were mentioned more than once, creating inconvenience for visitors and possibly slowing administrative processes. One reviewer reported lack of supplies and advised caution regarding state evaluations, signaling that oversight or resource issues have arisen for at least some residents. A specific equipment issue (a broken bed not quickly replaced) was called out, suggesting occasional lapses in maintenance or equipment replacement despite other reports of responsive maintenance.
Cost and pricing receive mixed commentary. Some reviewers describe Crestview as affordable and good value; others report variable pricing or sharp increases (for example, a cited rise from $4,800 to $5,200) and characterize costs as high or "appalling." This suggests that pricing may vary by unit, level of care, or over time, and that transparency around fees and increases would be important to verify when considering placement. There are also a few more critical voices: at least one reviewer explicitly said they were "not pleased with care," and another referred to the facility as a "2-star" operation. While these critical comments are a minority, they point to variability in individual experiences—some families and residents have excellent, reassuring interactions, while others have specific grievances.
Patterns and practical takeaways: Crestview's greatest strengths lie in its staff quality, cleanliness, range of activities, on-site services (beauty shop, church), and a welcoming, home-like environment enhanced by recent outdoor improvements. Areas that deserve scrutiny during a visit or intake conversation include staffing levels on particular shifts, procedures for visitor check-in and COVID-related screening, supply chain and equipment-replacement policies, and a clear explanation of pricing structure and any potential future increases. Prospective residents and families should also ask about room types and the prevalence of shared rooms versus private ones if a more private, non-hospital-like setting is preferred. Overall, the reviews paint a picture of a community with notable strengths in person-centered care and atmosphere, tempered by occasional operational and cost-related concerns that merit direct inquiry before placement.
