Arbor Springs-West Des Moines

    7951 EP True Pkwy, West Des Moines, IA, 50266
    4.1 · 28 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Excellent care but inconsistent staffing

    I've had a mixed experience. The dementia program, therapies, meals, activities and home-like layout are excellent - my mom improved, staff were often compassionate, and end-of-life support was strong. However staffing is inconsistent: high turnover, some lazy or distracted CNAs, occasional low nursing care and poor management/communication; it's expensive and private-pay only. If you can afford it and stay involved, it can be very good, but expect variability and watch staffing closely.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.07 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      4.1
    • Meals

      4.2
    • Amenities

      3.5
    • Value

      2.5

    Location

    Map showing location of Arbor Springs-West Des Moines

    About Arbor Springs-West Des Moines

    Arbor Springs-West Des Moines focuses on caring for people with Alzheimer's disease and other types of dementia, from the early stages to the late stages, and what makes it stand out is that it's Iowa's only Continuing Care Retirement Community that fully specializes in dementia care, and the place is divided into six "neighborhoods," with each neighborhood having up to ten residents who have their own private bedroom and bath, a memory box by the door to help them find their room, and a living room where everyone gets together, and all these neighborhoods are built around a Main Street area that's got a sidewalk café, therapy room, community center, and even a beauty salon for the residents, which is handy when you want to feel a little more yourself. The staff includes certified and licensed caregivers who know how to help people with Alzheimer's and related conditions, nurses who give out medications and keep an eye on vital signs, and caregivers who help with daily needs like bathing or dressing, guide activities from snack making to pet therapy, and even help organize outings, physical therapy, and holiday parties. Lots of people appreciate the way the dining rooms feel cozy and homelike since folks eat with others from their own neighborhood, and there are safe, secure courtyards where you can enjoy fresh air and a bit of nature without worries about getting lost, and that extra safety matters when you're supporting people living with memory loss. Medical professionals visit the community and see residents on-site, so families don't have to worry too much about getting to outside appointments when that becomes tough. Arbor Springs offers both long-term and short-term care, so some people are there for years while others come for short rehabilitation or respite stays. The award-winning design of the building is meant to help people feel at home, safe, and comfortable, and the staff works hard to make the atmosphere positive and respectful, and they're known for being friendly and helpful to both residents and visitors. The care team uses a Montessori approach, which means they encourage independence and give residents a chance to do hands-on activities instead of just sitting around, and the small neighborhoods help reduce confusion and wandering. The facility works with recognized organizations like IHCA's Premier Partners, AHCANCAL, and the National Alliance, which means they keep up with good ideas and current standards. There's transportation and parking nearby, and the meals are nutritious and made with quality ingredients. Arbor Springs belongs to the Iowa Health Care Association network, and if you want more information, they do keep their details online at www.arborsprings.org, and for folks living in or near West Des Moines, it's one of those places built specifically to support seniors who need more structure, safety, and care as they face memory loss.

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