Overall sentiment across the review summaries is mixed but leans strongly positive in volume: a large number of reviewers praise Signature HealthCARE of Carrollton Rehab & Wellness Center for its therapy services, compassionate staff, cleanliness, and family-like atmosphere. The therapy/rehab department is a consistently highlighted strength — multiple reviewers call it the best in the area and single out therapists by name (Maggie, Hailey, Rebecca, Trevor, Sarah) for producing measurable improvement and successful transitions home. Reviewers frequently describe the staff as kind, attentive, and willing to go the extra mile; CNAs, nurses, and specific employees (Amanda Kietzman, Ernie) receive repeated personal commendations. Housekeeping and dining also receive positive mentions: the facility is described as very clean, welcoming, and homelike, with fresh, hot meals that taste good. Activities and community involvement are another recurring plus, with many reviewers noting fun programming, resident engagement, and staff participation in events that support a social, resident-focused culture.
Despite the many positive reports, there are serious and recurring negative themes that must be emphasized. Several reviewers allege neglectful care, including medication omissions, inadequate incontinence care (residents reportedly left consistently wet), and claims of patient pain being unaddressed. Multiple comments report resident falls and at least one claim of unsafe handling (being pushed in a hallway). Some reviews describe poor supervision, lack of transparency, and problematic administration or communication with families. The most severe allegations include reports of starvation and death and calls for the facility to be investigated or shut down — these are outliers in volume but extremely serious in nature and contrast sharply with the many positive accounts. There are also operational concerns such as improper snack/meal distribution and at least one mention where a feeding tube was being considered, suggesting possible lapses in individualized nutritional and care planning.
Taken together, the pattern suggests a facility with clear strengths — especially in rehabilitation, therapy outcomes, cleanliness, and staff members who create a welcoming, family-like environment — alongside inconsistent care quality that has led to serious negative experiences for some residents and families. The contrast between overwhelmingly positive personal testimonies and isolated but severe allegations points to variability: many residents experience high-quality, attentive care and successful rehab, while a smaller number appear to have encountered significant lapses in basic care, safety, and communication. The repeated mention of administration and communication problems indicates these issues are not isolated to single events but may reflect systemic gaps in supervision, incident reporting, staffing consistency, or family outreach.
For a reader weighing these reviews, the most defensible conclusion is that Signature HealthCARE of Carrollton has many demonstrable strengths — particularly its therapy team, cleanliness, and many compassionate staff members — that result in positive outcomes for many residents. However, the facility also shows patterns of serious risk factors reported by multiple reviewers (falls, medication errors/omissions, incontinence neglect, and alleged mistreatment) that warrant careful attention. Families and prospective residents should consider both sets of information: ask targeted questions about staffing ratios, fall-prevention protocols, medication administration audits, incontinence care procedures, incident reporting and resolution, and how the facility communicates with families. Likewise, facility leadership should prioritize investigating the severe allegations, auditing care processes, strengthening supervision and training, and improving transparency to reduce variability and ensure the positive elements noted by many reviewers are experienced by all residents.
