Overall sentiment across reviews for The Summit of Edgewood is mixed but leans toward positive when it comes to frontline caregiving and resident engagement, and mixed-to-concerning for administrative, safety, and memory-care supervision issues. A large proportion of reviewers consistently praise the individual nurses, caregivers, and activity staff for compassion, personal attention, and the ability to build meaningful relationships with residents. Many family members specifically cite 24/7 nursing coverage, excellent end-of-life care, proactive updates and photos, and a robust activities program with outings, live music, and varied daily programming. Several reviewers explicitly recommend the community and call it a caring, home-like environment with staff who treat residents like family. Amenities such as on-site physical therapy, a beauty shop, and common spaces are often noted positively, and some reviewers highlight a strong nursing team and specific staff members (for example Tina, Jan, Maureen, Stuart) as examples of the facility's strengths.
However, there are recurrent and serious concerns that temper those positive impressions. Memory care is a focal point of mixed feedback: while the community offers a secured step-up memory care unit and some families report very good memory care experiences, multiple reviews describe lapses in supervision, safety, and control—examples include residents entering other residents' rooms, bathroom wastebaskets with urine, room odors, and general wandering issues. One review references a formal OIG report and a 16-page complaint, indicating at least one serious escalation. Medication management problems are also mentioned more than once, including missed instructions around insulin and other medication errors, which, combined with reports of oxygen tank/portable concentrator mismanagement, raise important clinical safety concerns for higher-acuity residents.
Communication and administrative concerns form another major theme. Several families praise staff communication and leadership responsiveness when problems are flagged, and some reviewers note management changes that have led to improvements. Conversely, many others report poor communication: families notified late or not at all about hospital transfers, ambulance return refusals, difficulty reaching staff by phone, and delayed pendant/call responses—particularly overnight. Billing and corporate issues recur: unexpected charges, doubled bills, entrance fees, threatened collection actions, missing refunds, cumbersome account-closing procedures, and ownership transitions that coincide with service disruptions. Missing personal items and allegations of theft or lost belongings are additional administrative complaints that add to family stress.
Facility condition and logistics draw varied comments. Numerous reviewers describe clean, well-maintained apartments and pleasant grounds; others describe older or darker building areas, ongoing remodeling that interfered with moves, or specific cleanliness failures such as soiled blankets or carpets. Room sizes are often described as small, private rooms are expensive, and some units do not accept state aid. Dining receives mixed feedback: many find meals acceptable or good and note special outings and portion sizes appropriate for small appetites, while others report a decline (boxed meals after COVID), bland food, or potentially inadequate meal choices for residents with choking risks.
Staffing and culture are described in two extremes: many reviewers call the facility a favorite place to work, praising supportive leadership that allows staff to spend time with residents and build bonds; others report understaffing, long periods where residents were left alone, slow responses, and inconsistent staff competency. Several reviewers note that staying involved and advocating is key to ensuring good care, suggesting variability in day-to-day oversight. A number of accounts recount very positive transitions where staff were proactive and solved problems quickly; in contrast, multiple accounts chronicle unmet promises during move-in, lost personal items, unreturned refunds, and management not answering or acting on urgent concerns.
In summary, The Summit of Edgewood appears to offer many of the attributes families seek—compassionate caregivers, active resident programming, on-site nursing, and a home-like atmosphere—while also presenting nontrivial risks in administration, memory-care supervision, and clinical consistency. If considering this community, prospective residents and families should: (1) meet and evaluate the specific staff who will be assigned, (2) ask for documented protocols and track records for medication management, oxygen/respiratory care, and call pendant response times, (3) tour the exact unit being offered (to assess room size, odor, and remodeling impact), (4) request clear written billing and refund policies, and (5) verify how the memory-care unit is staffed and supervised and what protections exist for resident privacy and wandering. The community earns high marks for individual caregivers and activities but shows patterns of inconsistent management and some serious safety/oversight incidents that merit direct inquiry and careful monitoring during and after move-in.
