Overall sentiment across the reviews is highly mixed and polarized, with a substantial number of reviewers reporting significant improvements under new management and many others describing severe quality and safety concerns. Several reviewers explicitly praise recent leadership changes, citing improvements in dietary services, housekeeping and laundry, teamwork among nursing staff, and an overall more supportive working environment. These reviewers often describe staff as caring, dedicated, professional and attentive, and multiple accounts recommend the facility specifically for short-term rehabilitation services. Positive comments also note clean and nicely furnished common areas, helpful staff, and gratitude for changes being made.
Conversely, there are numerous and serious negative reports that cannot be ignored. Multiple reviewers describe poor hygiene and cleanliness issues — including overwhelming urine and feces odors, observed bodily fluids (reports of snot and urine on residents), and even rodents in beds. Food quality is a recurrent complaint in many reviews, with descriptors ranging from "questionable" to "awful" and mentions of almost zero meal options. Several reviewers express deep concerns about medical care and safety: delayed assistance after falls, missing or improperly ordered equipment (for example, bed attachments), risk of dehydration, and inadequate response to medical needs (one reviewer reported being placed there by a hospital for IV antibiotics and considering leaving AMA). These are framed as urgent safety issues by the reviewers who experienced them.
Staff behavior and professionalism are reported very inconsistently. A large set of reviews praise individual caregivers, therapists, and some managers as compassionate, dedicated and collaborative. At the same time, other reviews describe highly unprofessional or hostile interactions — notably a dismissive admissions department, staff with a "bad attitude," and allegations of staff abuse. Some reviews include severe accusations (for example, allegations that a director of nursing was intoxicated on the job and abusive); these are reported as reviewer allegations and should be treated with caution but are nevertheless important signals that reviewers raised. There are also reports that administrative actions followed certain incidents (a reviewer claimed an administrator was fired), and mentions of a broader, negative past reputation tied to "Bridgepoint," indicating historical concerns that some reviewers reference as context.
Facility conditions and environment are similarly inconsistent across reports. Several families say the building is beautiful, well-maintained in common areas, and smells pleasant. Others describe rooms and resident areas as dirty, with strong odors and evidence of neglect. Construction on-site was noted by some reviewers, which may explain intermittent disruptions or variability in cleanliness and noise. Memory care limitations were also noted: one reviewer specified there is no memory care unit, making the facility unsuitable for certain dementia needs. Affordability was brought up by at least one reviewer as a constraint limiting the ability to transfer to a different facility.
Patterns that emerge from these reviews include significant variability by time, unit, or staff shift: multiple reviewers urge prospective visitors to perform unannounced visits and to check conditions themselves. Several reviewers explicitly recommend the facility for rehab stays, citing professional therapy and good short-term outcomes, while others strongly discourage any placement there, particularly for long-term or memory-care residents. Communication lapses are a repeated theme — families reported miscommunication about contact information and check-in/check-out procedures, and some claimed pressure to discharge residents.
For someone considering Belmont Terrace Nursing and Rehabilitation Center, the mixed set of reviews suggests the facility may be in transition: some reviewers attribute many positives to a newer management team and improving conditions, while others recount ongoing, serious problems that affect resident safety and dignity. Prospective residents and families should investigate recent inspection reports, ask about staffing ratios and incident response protocols, inquire specifically about pest control and infection/hygiene measures, verify the existence and oversight of a memory care program if needed, and perform multiple in-person visits at different times (including unannounced visits) to assess consistency. Asking direct questions about past allegations, administrative changes, and how the facility addresses complaints and adverse events will be important to form a fully informed judgment. In short: there are clear reports of both strong, compassionate care and very troubling neglect and professional failures; careful, individualized evaluation is strongly advised before making placement decisions.
