Overall sentiment from the collected reviews is predominantly negative, with multiple reviewers raising serious and recurring concerns about care quality, safety, staffing, hygiene, and management practices at Regency Manor LLC. While a small number of comments describe the workplace positively and note friendly residents and staff, the majority of summaries describe significant operational and clinical shortcomings that family members and referral sources would likely find alarming.
Care quality and safety are the most frequent themes. Several reviewers allege that unlicensed staff are responsible for direct care and medication administration, with specific concerns about narcotics handling. Reported issues include medication mismanagement, ER transports from the facility, and statements that residents' rights have been violated. Limited shower frequency, bathing practices performed by staff (reported in mixed context), and unclear handling of dietary/sugar-related matters contribute to perceptions of inadequate personal care. These issues together suggest inconsistent clinical oversight and potential risk to residents' health and safety.
Staffing and training problems are repeatedly mentioned. Reviews reference only one licensed staff member being on-site during a day shift and untrained or insufficient coverage after-hours. Poor communication is another common complaint: family members report unreturned phone calls, lack of responsiveness, and at least one instance where the hospital notified Regency that they would not accept a specific resident. These patterns point to unreliable administrative communication and possible gaps in documented admission and transfer practices.
Facility maintenance, cleanliness, and infection-control concerns appear in multiple summaries. Reported problems include facility odor, no soap in restrooms, limited cleanliness, and even rodent infestation. Reviewers also describe mishandling or loss of residents' belongings. Such environmental and hygiene lapses compound clinical risks and are consistent with the broader narrative of deficient oversight.
Professionalism, transparency, and management practices are additional areas of complaint. Several reviewers describe unprofessional behavior by staff, including yelling at residents, and characterize the operation as overly focused on money (misleading pricing, overpriced). At least one reviewer explicitly called for regulatory intervention or closure. Conversely, at least one reviewer said the facility is a great place to work and praised residents and some staff, indicating that experiences may be inconsistent across shifts or units.
Taken together, the reviews show a pattern of serious allegations—staffing shortages and unlicensed caregivers, medication and safety incidents, poor communication, environmental and hygiene failings, and management/financial transparency concerns—balanced against a minority of positive comments about friendly residents and staff and a positive workplace perspective from at least one employee. For families or referral sources considering this facility, these reviews suggest it is important to verify current licensing and staffing ratios, review recent inspection reports or violations, ask for written medication-management and infection-control policies, tour the facility to assess cleanliness and odor, and obtain direct references from current residents' families. Given the severity and frequency of negative reports, prospective decision-makers should approach placement here with caution and pursue independent verification of the facility’s compliance and quality measures.
