Maysville Nursing and Rehabilitation

    620 Parker Rd, Maysville, KY, 41056
    3.0 · 28 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but unsafe care

    I had a mixed experience. The building was clean, therapy was excellent, many nurses and aides were compassionate and created a homey, active atmosphere - some staff really treated residents like family. But chronic understaffing, long hold times, inconsistent meal schedules (and poor diabetic meal/insulin handling), missed medications/blankets and delayed responses left me worried about safety; I also had items go missing and felt staff were at times unprofessional or not truthful. Because of these recurring care and staffing concerns I ultimately moved my family member and cannot fully recommend the facility.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.04 · 28 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.5
    • Meals

      1.6
    • Amenities

      2.8
    • Value

      5.0

    Pros

    • Kind, caring nurses
    • Friendly and respectful staff
    • Personal connections between staff and residents
    • Clean, well-kept rooms and facility
    • Active community events and programming
    • Outdoor activities and intergenerational visits (e.g., Head Start kids)
    • Strong therapy/rehab department with documented mobility gains
    • Compassionate emotional and physical care
    • Home-like, family atmosphere reported by many families
    • Attentive care during family visits
    • Residents and families who are pleased and would recommend
    • Overall positive, upbeat staff culture in many accounts
    • Value for money cited by some families

    Cons

    • Poor food quality and taste complaints
    • Inconsistent meal delivery and feeding schedules
    • Inappropriate handling of diabetic meals and insulin concerns
    • Trays not removed promptly and meals missed when residents asleep
    • Delayed, missed, or untimely medication administration
    • Allegations of neglect and patients left in filth for hours
    • Understaffed/overworked staff and low staff-to-patient ratio
    • Rude, unprofessional, or inconsistent staff behavior
    • Safety concerns (bed alarms not used, dehydration risk, patients shivering)
    • Long phone hold times and unresponsive administration
    • Missing personal items and concerns about package checking
    • Cold, institutional appearance; lacks home-like feeling for some
    • Small rooms and limited activity options in certain cases
    • Perceived misrepresentation of food/marketing on social media
    • Repeated incidents and inconsistent quality of care over time

    Summary review

    Overall sentiment in the reviews is mixed and highly polarized: a substantial number of reviewers praise Maysville Nursing and Rehabilitation for compassionate, attentive caregivers, a clean facility, strong therapy and rehabilitation outcomes, and engaging activities, while another significant portion reports serious and recurring problems with dining, medication, staffing levels, safety, and management responsiveness. The most consistent positive themes are interpersonal: many families and residents describe staff who form personal connections, treat residents with warmth, and provide meaningful emotional support. Therapy and rehabilitation are repeatedly singled out as strengths, with specific mentions of mobility improvements and successful rehab stays. The facility's cleanliness and upkeep, along with community programming and intergenerational activities (for example, Head Start children visiting), are frequently noted as contributing to a pleasant environment for many residents.

    Despite these strengths, there are numerous and serious critiques that recur across multiple reviews. Dining and nutrition management are a major pain point: reviewers report poor food quality, inconsistent meal schedules, inappropriate diabetic meals, insulin administration concerns, late or missed meal deliveries, and trays not being cleared. Several reviewers describe situations where residents missed meals because they were asleep or meals arrived too late. These problems feed into broader concerns about care quality and attention to basic needs.

    Medication administration and safety concerns are another prominent negative theme. Reports include delayed or missed medications, insulin administration worries, allegations of untreated medical issues (for example, an untreated toothache), and incidents that reviewers believe led to dehydration or hospitalization. Some reviewers describe bed alarms not being used and patients left in soiled conditions for hours, which ties into allegations of neglect. These accounts suggest inconsistencies in clinical oversight and adherence to safety protocols in some cases.

    Staffing and staff behavior are areas of sharp contrast. Many reviews praise particular nurses and aides as kind, compassionate, and dedicated; families describe staff who treat residents like family and provide attentive care. Conversely, other reviews describe rude, lazy, or unprofessional employees, slow response times to basic needs (blankets, assistance), and a perceived low staff-to-patient ratio that leaves workers overworked. This dichotomy points to inconsistency in staffing quality and possibly uneven training, retention, or scheduling that produces very different experiences depending on shift or personnel.

    Management and communication concerns appear repeatedly. Several reviewers report long phone hold times, unresponsiveness from administrators, and perceived dishonesty or lack of transparency from staff. There are also ethical concerns raised about social media posts that allegedly misrepresent the food actually served to residents. Additionally, missing personal items (including phones and a religious item) and reports of staff opening or checking packages contribute to family worries about resident privacy and security.

    Facility environment and activities receive generally positive remarks, but not universally. Many reviewers appreciate clean rooms, a well-kept facility, and a homey or family-like atmosphere; community events and visits are cited as meaningful for residents. Still, a number of reviewers describe a cold, institutional appearance and small rooms with limited activities for some residents, indicating variability in residents’ day-to-day experiences.

    Pattern-wise, the reviews suggest that Maysville Nursing and Rehabilitation offers genuinely excellent care in certain areas—particularly therapy/rehab and where specific staff members are engaged—but suffers from systemic inconsistencies that create risk and dissatisfaction for other residents. Recurring themes of understaffing, erratic meal and medication management, safety lapses, and variable staff professionalism are significant and actionable concerns. Prospective residents and families should weigh the polarized feedback: visit multiple times, observe different shifts, ask about staffing ratios, inspect dining and medication processes, and request specifics on how diabetic meals, insulin administration, and safety protocols (e.g., bed alarms, hydration checks, and personal belongings policies) are handled. The mixed reviews indicate that experiences can vary greatly depending on timing and personnel, so direct, focused observation and clear, written agreements about care expectations will be important when considering this facility.

    Location

    Map showing location of Maysville Nursing and Rehabilitation

    About Maysville Nursing and Rehabilitation

    Maysville Nursing and Rehabilitation sits at 620 Parker Road in Maysville, Kentucky, and offers a place for those needing skilled nursing, rehabilitation, long-term care, or respite care, and while many people do call it home-an average of about 121 residents a day out of the 130 certified beds-they try to keep things comfortable and focus on what each person needs, though nurse staffing hours come to about 3.8 per resident each day with a nurse turnover rate of 44.4 percent, which is something to think about. Managed by Valley Stream Operator LLC since May 2020, and with Ms. Tia Osbourne as the administrator, the facility is owned by several parties, including Benjamin Landa and KY Equity Partners LLC, so the leadership has changed over time. You'll find memory care, palliative care, short-term rehab, physical therapy, occupational therapy, and speech therapy offered, and the staff often works together to support each person's well-being, offering personalized care in a setting designed for comfort and community, and they try to create a warm and inviting atmosphere by providing different activities and simple amenities for daily living. The state inspections show some challenges, with 14 deficiencies noted overall, and the standard inspection on October 7, 2021 listed four deficiencies, including issues with care planning-like F0655 for not completing care plans within 48 hours and F0656 for not developing thorough plans-as well as a quality of life deficiency labeled as F0689, and one infection-related problem that didn't meet federal standards, so it's important to read those reports with care. Everything is overseen on site, and the building has options for people needing different lengths of stay or varying support levels, and they say they strive to treat everyone with compassion and respect, guided by a non-discrimination policy, and there's a virtual tour online if you want to get a closer look without visiting in person.

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