Overall sentiment in the reviews is mixed and highly polarized: a substantial number of reviewers praise Maysville Nursing and Rehabilitation for compassionate, attentive caregivers, a clean facility, strong therapy and rehabilitation outcomes, and engaging activities, while another significant portion reports serious and recurring problems with dining, medication, staffing levels, safety, and management responsiveness. The most consistent positive themes are interpersonal: many families and residents describe staff who form personal connections, treat residents with warmth, and provide meaningful emotional support. Therapy and rehabilitation are repeatedly singled out as strengths, with specific mentions of mobility improvements and successful rehab stays. The facility's cleanliness and upkeep, along with community programming and intergenerational activities (for example, Head Start children visiting), are frequently noted as contributing to a pleasant environment for many residents.
Despite these strengths, there are numerous and serious critiques that recur across multiple reviews. Dining and nutrition management are a major pain point: reviewers report poor food quality, inconsistent meal schedules, inappropriate diabetic meals, insulin administration concerns, late or missed meal deliveries, and trays not being cleared. Several reviewers describe situations where residents missed meals because they were asleep or meals arrived too late. These problems feed into broader concerns about care quality and attention to basic needs.
Medication administration and safety concerns are another prominent negative theme. Reports include delayed or missed medications, insulin administration worries, allegations of untreated medical issues (for example, an untreated toothache), and incidents that reviewers believe led to dehydration or hospitalization. Some reviewers describe bed alarms not being used and patients left in soiled conditions for hours, which ties into allegations of neglect. These accounts suggest inconsistencies in clinical oversight and adherence to safety protocols in some cases.
Staffing and staff behavior are areas of sharp contrast. Many reviews praise particular nurses and aides as kind, compassionate, and dedicated; families describe staff who treat residents like family and provide attentive care. Conversely, other reviews describe rude, lazy, or unprofessional employees, slow response times to basic needs (blankets, assistance), and a perceived low staff-to-patient ratio that leaves workers overworked. This dichotomy points to inconsistency in staffing quality and possibly uneven training, retention, or scheduling that produces very different experiences depending on shift or personnel.
Management and communication concerns appear repeatedly. Several reviewers report long phone hold times, unresponsiveness from administrators, and perceived dishonesty or lack of transparency from staff. There are also ethical concerns raised about social media posts that allegedly misrepresent the food actually served to residents. Additionally, missing personal items (including phones and a religious item) and reports of staff opening or checking packages contribute to family worries about resident privacy and security.
Facility environment and activities receive generally positive remarks, but not universally. Many reviewers appreciate clean rooms, a well-kept facility, and a homey or family-like atmosphere; community events and visits are cited as meaningful for residents. Still, a number of reviewers describe a cold, institutional appearance and small rooms with limited activities for some residents, indicating variability in residents’ day-to-day experiences.
Pattern-wise, the reviews suggest that Maysville Nursing and Rehabilitation offers genuinely excellent care in certain areas—particularly therapy/rehab and where specific staff members are engaged—but suffers from systemic inconsistencies that create risk and dissatisfaction for other residents. Recurring themes of understaffing, erratic meal and medication management, safety lapses, and variable staff professionalism are significant and actionable concerns. Prospective residents and families should weigh the polarized feedback: visit multiple times, observe different shifts, ask about staffing ratios, inspect dining and medication processes, and request specifics on how diabetic meals, insulin administration, and safety protocols (e.g., bed alarms, hydration checks, and personal belongings policies) are handled. The mixed reviews indicate that experiences can vary greatly depending on timing and personnel, so direct, focused observation and clear, written agreements about care expectations will be important when considering this facility.