Willow Ridge Nursing & Rehab

    660 Factory Outlet Dr, Arcadia, LA, 71001
    3.1 · 19 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Compassionate staff but serious problems

    I have mixed feelings. Many nurses and staff were compassionate and went the extra mile, but chronic understaffing, high turnover, poor communication (missed appointments, lost records, slow transfers), and troubling cleanliness/wound-care and food/oxygen issues - plus reports of neglect/legal complaints - leave me unable to fully recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.11 · 19 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      3.7
    • Meals

      2.3
    • Amenities

      3.0
    • Value

      3.1

    Location

    Map showing location of Willow Ridge Nursing & Rehab

    About Willow Ridge Nursing & Rehab

    Willow Ridge Nursing & Rehab sits on Factory Outlet Mall Drive in Arcadia, LA, and is managed by Purple Door, LLC, and you'll find this single-story building holds 120 beds with both private and semi-private suites, each with its own restroom kept up and cleaned, so residents can have some peace and privacy, and when you look at what's offered here, there's a big list of services and support, starting with skilled nursing care around the clock, wound care, post-surgical rehab including after orthopedic surgeries like knee replacements and hip fractures, as well as recovery from strokes or heart issues, and there are therapy programs like speech, occupational, and physical therapy, all available up to five days a week, plus special advanced therapies such as Vital-Stim for swallowing, Wii gaming for movement, and help with things like burns, dialysis, and IV therapy, and the facility brings in a psychiatric nurse practitioner every month and for telehealth, plus an in-house nurse practitioner three days a week, so medical needs get constant attention, and families might like to hear that residents can also see a respiratory therapist daily and get wound care from Dr. Granthem every other week. Folks living here benefit from a full dementia program using a team approach that covers memory training, daily living activities, social connections, and keeps a close eye on residents who need a little more help, and there's a long-term mental health care unit for those with deeper needs, while outpatient therapy is available, and transitional care helps those moving from hospital to a steadier place. You'll see that nurses, aides, and staff are long-tenured and licensed, with a focus on treating folks with dignity and helping them stay as empowered and comfortable as possible, which includes offering personalized care plans, managing medicines, and providing services like Meals on Wheels, personal care, and a Homemaker Program. There's a big resource section for residents and their families, an online "My Account" platform for handling things like community management, and a glossary of terms to clear up confusion, and volunteers can join in too, with community programs like Brunch & Bingo, access to a beauty shop, cable and phone lines in rooms for keeping in touch, and a courtyard for fresh air. Willow Ridge also has a resource directory, annual reports, and financial documents, so the information stays out in the open, and a staff, advisory council, and board of directors steer the ship, while the team sticks to principles of loving excellence in their care, ensuring folks' rights are looked after through the Nursing Home Ombudsman program. There's wheelchair van transport for outings, a large room for activities every single day, and they try to work with unique requests to make the place feel as much like home as possible. This facility is both Medicare and Medicaid certified, and serves the local community, including partnerships with Senior Centers & Congregate Meal Sites. Now, the review score sits at 2.8 from 5 reviews, so it's clear the experience can vary, but Willow Ridge offers a wide range of health, social, and supportive services for seniors and those in need of nursing, rehabilitation, dementia, and mental health care, all in a secure and home-like setting where efforts go toward improving quality of life day by day.

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