Overall impression: Reviews for Camelot of Broussard are strongly mixed. Many reviewers praise the facility for having caring, attentive staff, an excellent therapy department, good meals, and a pleasant, boutique-style environment. At the same time, multiple, serious negative reports describe neglectful nursing care, medication problems, safety concerns, and theft. The overall sentiment divides broadly between positive long-term experiences (residents and families who felt well cared for) and alarming negative accounts (families who removed loved ones after short stays due to safety or medical neglect).
Care quality and clinical concerns: The most consequential pattern is a discrepancy between rehabilitative/therapy services and long-term nursing care quality. The therapy unit and PT staff are repeatedly singled out as excellent—several reviewers described the therapy staff as like family and praised outcomes from physical therapy. Conversely, the nursing-home side drew some of the strongest criticisms: missed medications, failure to tend sores and cuts, unexplained rashes, recurrent UTIs reportedly due to staff not listening, and complaints that medical needs were not addressed. A number of reviewers described being denied appropriate nursing attention during urgent situations; one account referenced a COVID-19 death. These types of allegations point to inconsistent medical oversight and potential lapses in clinical protocols.
Staff behavior and interpersonal care: Staffing impressions are polarized. Many reviews emphasize compassionate, family-like staff who go out of their way for residents, celebrate holidays, encourage volunteer visits, and respond to concerns. Several long-stay residents and families expressed strong loyalty and would highly recommend the facility. In contrast, other reviewers reported verbal abuse, unfair treatment, CNAs refusing to help, and a general decline in staff attitude after a few weeks. Reports of misidentification of patients and poor communication about medications further indicate variability in staff training or adherence to procedures. Management responsiveness appears uneven—some issues were reportedly resolved quickly, while other serious concerns were raised with little apparent accountability.
Facilities, apartments, and environment: Positive descriptions include clean, inviting common areas and apartments with desirable features (one-bedroom layouts, kitchenettes, large bathrooms and closets). The facility’s small, boutique feel is a plus for some residents seeking a closer community. However, there are practical drawbacks cited: a long hallway to the dining room that poses accessibility challenges for some residents; a crowded dining area; limited or no outdoor patios/garden spaces; and instances where parts of the facility were described as not well maintained. These facility-level tradeoffs may matter more to residents with mobility issues or those who value outdoor access.
Safety, security, and property concerns: Several alarming complaints concern resident safety and security: reports of theft (belongings and even a credit card), unsecured doors with staff letting people in, residents being left unattended, and falls that suggest an unsafe care environment. Combined with the medication and wound-care complaints, these issues point to systemic safety risks in certain situations. Prospective residents and families should pay particular attention to security policies, staff-to-resident ratios, and incident response procedures during any visit.
Activities and dining: On activities and dining, reviewers generally report positive experiences. The facility offers a range of social and recreational options (bingo, outings to Mass, Walgreens, library and doctor appointments, chair exercises, movie weeks), and meals are frequently described as “awesome.” Some negative notes include a crowded dining room and limited outdoor space for activities.
Management, admissions, and transparency: A number of reviews raise concerns about management practices and transparency. Examples include unexplained admission denials, a kitchen department manager described negatively by at least one reviewer, and reports that complaints were voiced without effective follow-up. Conversely, other reviewers noted that staff and management were helpful and addressed issues. The variability suggests that management performance and culture may be inconsistent or changing over time.
Patterns and who may be a good fit: The reviews indicate two distinct user experiences. Residents needing short-term therapy or rehab appear to benefit strongly from the therapy staff and programming. Families seeking a smaller, community-oriented facility with active staff engagement also reported positive long-term experiences. Conversely, families of residents with complex nursing needs—especially dementia/Alzheimer’s patients—should be cautious due to multiple accounts of substandard dementia care, medication management failures, safety lapses, and insufficient clinical attention.
Recommendations for prospective families: Given the mixture of strong positives and serious negatives, prospective residents and families should tour the facility multiple times (including meal times and shift changes), ask specifically about staff-to-resident ratios, medication administration processes, wound-care protocols, dementia care staffing/training, security policies for entrances and personal belongings, and how incidents are reported and addressed. Verify the quality of the therapy department if seeking rehab, and request references from current long-term residents or families. If Alzheimer’s or complex nursing care is required, seek clear, documented assurances about specialized staffing and oversight before admitting a loved one.
Bottom line: Camelot of Broussard appears capable of providing excellent therapy, warm personal interactions, and a pleasant environment for some residents, but there are multiple, credible reports of serious nursing, safety, and security problems in other cases. The facility’s suitability will depend heavily on the specific care needs of the resident and on verification of protections around medication management, wound care, staff training, and property security during the admission process.
