Overall sentiment across the reviews is highly polarized. A substantial portion of reviewers praise the facility as brand new, clean, and professionally run with warm, attentive staff, excellent dining, and a strong program of activities and amenities. At the same time, a significant set of reviews describes serious problems — including major hygiene failures, alleged neglect of residents, unresponsive or poorly trained staff, and accusations of theft and dishonesty by management. These conflicting accounts point to inconsistent experiences that appear to vary by time, staff shift, or management regime.
Care quality and resident wellbeing are the two most divisive themes. Positive reports emphasize staff who "go the extra mile," supportive and informative managers, and individualized attention — especially when the resident census is low. Reviewers described happy parents and relatives who feel their loved ones are well cared for, with move-in assistance and on-time, helpful caregivers. Conversely, the negative reports include alarming allegations: residents not showered for prolonged periods, dirty laundry left in inappropriate places, pervasive body odor, mold on ceilings, and a general lack of cleanliness. There are also mentions of delayed incident reports and phones not being answered, which raise safety and responsiveness concerns.
Staff performance and management practices are similarly split. Many reviewers call staff wonderful, professional, and caring; several single out the chef and housekeeping as exemplary. Others characterize staff as rude, lazy, poorly trained, or even uncertified for certain care tasks. Serious accusations include staff lying about care, speaking about residents disrespectfully, and an activity director and executive director implicated in theft or dishonesty. Multiple reviewers reported hit-or-miss staffing quality — suggesting variability across shifts or changes over time. Some reviews specifically praise a new management team that emphasizes a "resident-first" and family-like atmosphere, implying improvement after earlier problems.
Facility, maintenance and amenities receive mixed but specific praise. Numerous commenters describe a fresh, attractive building with well-sized apartments, pleasant smells from the kitchen, and useful common spaces such as a library, salon/barber, and recreational hall. At the same time, other reviewers report mold, maintenance backlogs, carpeting issues, and a flood-prone location, which conflict sharply with the "very clean" accounts. Several reviewers noted the facility was new and had few residents initially — a factor that both allowed staff to be more attentive and produced fewer visible group activities.
Dining and activities are frequently mentioned as strengths, but not universally. Many reviewers rave about the meals (even dessert after each meal) and a talented chef, and they praise the outings, entertainment, and weekly programs including bible study. Yet a subset of reviews calls the meals "horrible" and says they observed little or no activities on-site. This again points to variable resident experience — where some residents enjoy a robust social life and others feel services fall short.
Taken together, the reviews suggest a facility in transition with a notable split between glowing endorsements and serious complaints. Patterns in the comments imply that some of the worst problems may correspond to an earlier management or staffing period and that newer management and lower resident counts have produced markedly better experiences for many families. However, the severity of the negative allegations (neglect, hygiene failures, theft, delayed incident reports) are significant and should not be ignored.
If you are evaluating this community, the reviews recommend careful, specific due diligence: visit multiple times (including mealtimes and activity periods), ask for current staffing ratios and certifications, request recent inspection and incident-reporting records, inquire about cleaning and maintenance protocols, and speak with current residents and families about recent changes. Given the polarized feedback, focus on the facility's most recent performance and management stability before making a decision.
