Overall sentiment in the provided reviews is mixed but leans toward serious concern. Positive comments highlight aspects of daily life at Westwood Manor such as professional and friendly nursing staff (reported by at least one reviewer), good meals, and an active activities program with a variety of offerings including community outings. One reviewer specifically noted that the administrator answered questions and recommended the facility. These positive notes suggest that when things run well, residents can experience enjoyable meals, engagement opportunities, and some responsive staff.
However, multiple reviews raise significant and recurring issues around the quality and consistency of care. Several reviewers describe poor staff quality, lack of compassion, and alleged dishonesty. There are repeated claims of neglect — including a report of a resident being left outside in the heat — and statements that some residents spent more time in hospital than at the facility because of transfers. One review explicitly states a patient passed away after what the reviewer considered irresponsible care and excessive hospital transfers. These comments point to serious concerns about medical management, on-site care capability, and timely response to residents’ needs.
A frequent and specific theme is loss or disappearance of residents' personal belongings. Multiple summaries list missing items such as socks, shirts, blankets, a cellphone, jewelry, clothing, and even a fridge. This pattern suggests issues with property handling, laundry, inventory, or security. Several reviewers said that care noticeably improved only when family members intervened, indicating inconsistent attention to residents unless family advocacy is present. That pattern raises concerns about staffing levels, training, accountability, or supervision.
Staff behavior and culture are described inconsistently across reviews. While one reviewer praised nurses as professional and friendly and noted an administrator who answered questions, other reviewers described staff as lacking compassion, allegedly lying, and providing irresponsible care. This split suggests variability in staff performance and possibly high turnover or uneven management practices. The mention of alleged dishonesty and the need for family intervention implies weaknesses in transparency and communication in some cases.
On amenities and programming, comments are clearly favorable: meals were called good and activities were characterized as fun and varied, including community outings that enhance residents’ engagement. These are concrete strengths that the facility appears to offer consistently enough to be mentioned positively.
In summary, the reviews present a facility with tangible positives in dining and programming and with some staff who are responsive and professional. However, there are multiple and serious negative reports about inconsistent caregiving, neglect, safety lapses, loss of personal property, frequent hospital transfers, and at least one death cited in a negative context. Management responsiveness appears mixed — one administrator interaction was noted positively, but broader oversight and consistency seem lacking according to several reviewers. Prospective residents and families should weigh the strong positives in activities and food against the repeated and serious concerns about safety, belongings, and dependable medical and compassionate care. If considering Westwood Manor, visitors should ask detailed, specific questions about staffing ratios, incident reporting, security/property handling procedures, hospital transfer policies, and what oversight exists to ensure consistent, compassionate caregiving; they should also seek recent references and, if possible, speak with multiple families currently using the facility to confirm whether the concerning patterns persist.
