Overall impression: Reviews for Ascension Oaks Nursing and Rehabilitation Center, LLC are highly mixed but lean toward serious concerns. While a subset of reviewers praise the facility for being clean, convenient to family, active, and staffed by caring individuals (including named staff such as an administrator and social worker), a large number of reviews raise repeated, severe allegations of neglect, abuse, unsanitary conditions, and unsafe clinical care. These negative reports include both quality-of-life complaints (dirty rooms, poor food, inattentive staff) and clinical safety issues (falls not reported, injuries from staff, infections, dehydration, and hospital transfers).
Care quality and clinical safety: A dominant theme across the negative reviews is inadequate clinical care. Multiple accounts describe residents who were not properly monitored or helped, falls that were not reported, missed care leading to dehydration and declining kidney function, and bacterial infections necessitating hospital transfers. There are also repeated, specific allegations of injuries caused by staff (including cuts from aides and bruising), mishandled showers that traumatized residents, and toileting neglect (residents left in feces). These are not isolated minor complaints but rather clinical safety signals — infections, worsening organ function, and emergency transfers — that family members and prospective residents should take seriously.
Staff behavior, training, and supervision: Reviews show a stark contrast: some staff members are praised as polite, helpful, and detail-oriented, while many others are described as neglectful, uncaring, or unprofessional. Frequent reports of CNAs being on their phones instead of assisting residents, staff smoking outside while on duty, and a rude daytime representative point to lapses in supervision and workplace culture. Memory care staffing and training are specifically flagged as inadequate, suggesting that dementia-specific needs may not be consistently met. Several reviewers call out management’s lack of response to complaints, theft, and incidents, indicating potential problems with accountability and incident escalation.
Facilities, cleanliness, and maintenance: The reviews are contradictory in this area. Some reviewers report an attractive, extremely clean building with clean rooms, while others describe unsanitary living conditions, dirty rooms, broken equipment, and poor hygiene. This split could indicate variability between units, shifts, or time periods. However, the presence of multiple reports of unsanitary conditions and broken equipment is a concern, especially when paired with clinical complaints about infections and hygiene-related incidents.
Dining, activities, and rehabilitation: Positive feedback centers on activities and rehabilitation offerings. Several reviewers note organized activities such as shopping outings and bingo, and residents reporting they stay busy and make friends. Rehabilitation services and certain staff who support therapy are explicitly praised. On the other hand, dining receives criticism — described by at least one reviewer as 'jail food' and with reports of untouched breakfast trays — suggesting inconsistent meal quality or mealtime support.
Management, accountability, and notable patterns: Multiple reviewers explicitly state management did not act on complaints, including theft and mistreatment, and some call for upper management changes. Yet, other reviewers commend the administrator and social worker, indicating inconsistency in leadership perception or differences in individual experiences. The overall pattern suggests significant variability: some residents and families have positive experiences with attentive staff and a clean, active environment, while others report severe neglect, abuse, and medical harm. Recurrent red flags include physical mistreatment, unreported falls, infection and dehydration leading to hospitalization, theft, and insufficient memory-care training.
Recommendation and caution for prospective residents/families: Given the mix of positive comments and multiple, serious negative allegations, prospective residents and families should approach Ascension Oaks with caution. Important steps include in-person visits across different days and shifts, asking for staffing ratios and training procedures (especially for memory care), reviewing recent state inspection reports and complaint histories, verifying incident reporting and infection-control protocols, and checking how management responds to grievances. If possible, speak directly with families of current residents and observe mealtime, personal care, and activity interactions. The facility does have demonstrable strengths (activities, some caring staff, rehab services), but the frequency and severity of the negative reports — especially those involving safety, hygiene, and alleged abuse — are significant and warrant thorough, evidence-based investigation before placement.
