Overall sentiment across the reviews for Cedar Crest Memory Care is broadly positive but nuanced: many reviewers emphasize a calm, home-like atmosphere, very clean facilities, and staff who are friendly, respectful, and knowledgeable about dementia and Alzheimer’s care. Multiple commenters specifically note the spacious, apartment-like rooms, tidy upkeep, and that personal laundry is washed and hung neatly — details that contribute strongly to a homey feeling. Several reviewers highlight proactive communication and informative updates to families, and some praise Cedar Crest as superior to other facilities they considered. The facility appearance and grounds receive consistent positive mentions, and particular staff members, including floor staff and the head chef (Athena), are singled out for admirable effort and professionalism.
Care quality is generally presented as a strength: reviewers speak to good memory care services, staff who understand dementia, and programs or options to keep residents active. Several accounts state that Cedar Crest is “on top of Alzheimer’s care” and that the community has taken meaningful strides to help residents and their families. These positive caregiver attributes — empathy, dementia-specific knowledge, and responsiveness — are a recurring theme and are often the reason families recommend the community.
However, a set of recurring concerns temper the otherwise favorable impressions. The most significant negative pattern is staffing: multiple reviews mention understaffing, low pay, and stressed or overworked employees. Reviewers connect low compensation to turnover and morale issues, and some suggest that management has not sufficiently addressed these problems. A few reviews go further, reporting unprofessional behaviors such as gossip and, in one troubling account, rough handling of a dementia patient. These incidents raise questions about consistency of care and resident safety; several reviewers express that only a few staff members truly demonstrate caring attitudes, implying variability in staff performance and compassion.
Financial concerns are another common thread. Several reviewers state that cost or rent is high relative to the level of care received; budget considerations and rent increases are cited as potential barriers despite the facility’s many positive attributes. Management receives mixed feedback: while some reviews praise professional support staff and managerial responsiveness, others explicitly call for improvements in management strategy — especially around pay, staffing levels, and retention — to realize the facility’s full potential.
In summary, Cedar Crest Memory Care is frequently praised for its welcoming environment, cleanliness, dementia-aware staff, attractive facility, and meaningful engagement options for residents. The strongest positives come from hands-on floor staff and certain long-standing employees who are described as exceptional. The most important issues to address are staffing levels, compensation, and management practices, which currently contribute to stress, inconsistent care experiences, and concerns about safety in at least one reported instance. For prospective families, the reviews suggest Cedar Crest can offer very good memory care and a home-like setting, but they should ask specific questions about current staffing ratios, staff training and turnover, incidents reporting, and detailed costs to ensure the facility meets their expectations and safety standards.
