Pontchartrain Health Care Center

    1401 Florida St, Mandeville, LA, 70448
    2.6 · 30 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Neglect, rude staff, unsafe care

    I had a terrible experience. The place is poorly run - rude administration, lazy/unresponsive nurses and CNAs, protocol non-compliance, awful communication and long hold times. Rooms are tiny and often shared two-to-a-room; rooms and common areas were dirty, belongings/money went missing, meds and care were delayed, which led to weight loss, dehydration, bed sores, prolonged wheelchair confinement and even injury. Transfers, billing and retrieval of belongings were a nightmare. A few therapists and some nurses were truly compassionate and excellent, but overall I would not recommend this facility - it feels unsafe and needs major management change.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.57 · 30 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      2.5
    • Meals

      2.3
    • Amenities

      2.0
    • Value

      2.6

    Location

    Map showing location of Pontchartrain Health Care Center

    About Pontchartrain Health Care Center

    Pontchartrain Health Care Center sits in Mandeville, Louisiana, and has been serving the community since 1972 with a full range of skilled nursing care and long-term care for seniors. The center operates as a nursing home, with 182 beds for both short and long-term stays, though some lists say it has 127 beds. People can choose private or semi-private rooms, all with free Wi-Fi, and suites are available for those who want more space. Meals aim to be nutritious, using quality ingredients, and specialized dietary services help those who need them. Family involvement and training come as part of the care plan, making sure everyone stays up to date and is involved in decisions.

    Skilled nursing staff are there day and night, and licensed professionals handle care for complex medical conditions. The center offers comprehensive resources for family caregiving, long-term care needs, and insurance questions, which can help families make plans. Physical, occupational, and speech therapy services run up to six days a week to help people recover skills and return home if possible. The "Independence Day" Rehabilitation Unit gives focused help for people needing short-term rehab after getting out of the hospital, mixing regular therapy with activities of daily living to support re-entry into the community.

    Memory care services support seniors with Alzheimer's disease and other types of dementia through the Richerson Program, with secure areas and a safety system that helps prevent wandering. For those who need extra support, there's wound care, IV and antibiotic therapy, incontinence care, hospice, and respite care, and they're able to do X-rays right in the building. Activities include arts and crafts, word games, coloring pages, group outings, and spiritual services, so residents have chances to socialize and stay busy throughout the day.

    The building has dedicated spaces for rehabilitation, whirlpool units for therapy, and a Secure Care Safety System for added peace of mind. Transportation helps residents get to appointments. The nursing home runs an active Facebook page and has an online presence, so families can keep up with events and stay in touch. The facility has mixed reviews - 1.6 stars based on seven reviews - and a 5.1 out of 10 community rating, making it the fifth highest rated community in Mandeville on some lists. Staff aim to provide individualized treatment plans and encourage family involvement to support recovery and improve the chances of returning home after an illness or hospital stay. Overall, Pontchartrain Health Care Center focuses on both short-term rehabilitation and long-term care, offering a wide range of medical and therapy services to help seniors stay as comfortable and independent as possible.

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