Overall sentiment about New Iberia Manor South is strongly mixed, with a clear divide between many highly positive experiences and a set of very serious negative allegations. A substantial number of reviewers praise the facility for being clean, welcoming, and comfortable; they highlight friendly, compassionate staff, effective rehabilitation programs, and an admissions process that is smooth and informative. Several families and former patients explicitly credit the rehab teams and nursing staff with meaningful recoveries and improved quality of life. The admissions coordinator—named Rasheika (spelled variously) James—receives repeated commendations for being knowledgeable, thorough, and responsive, and named support staff such as a van driver (Monique) are singled out as caring contributors. Physical attributes of the building (attractive exterior, roomy accommodations, large bathrooms, and a pleasant entry experience) and the sense of a family-like community are recurring positive themes.
Counterbalancing those favorable reports are numerous, and in some cases alarming, criticisms. Multiple reviewers allege neglectful care: residents reportedly were not assisted with bathing, oral care, or eating; some were left wet for hours or left unattended in restrooms. There are specific claims of rude, punitive, or 'nasty' staff attitudes and reports that some residents cried because of the way they were treated. Several reviewers describe therapy as perfunctory or 'fake,' with too many patients per therapist and group therapy sessions where patients wait together rather than receive individualized, one-on-one rehabilitation. These accounts suggest staffing and operational shortfalls—reviewers explicitly cite understaffing of CNAs and therapists, lack of monitoring, and administration that is not exerting adequate control.
Dining and sanitation elicit polarized opinions: while some visitors describe meals as good and served on time, others use strong language—'disgusting,' 'cold'—to describe food. A few reviews mention odor problems (reports of feces smell near desk areas) and dirty rooms in specific incidents. The combination of sanitation concerns and claims of residents being left unassisted raises safety and quality-of-care worries that reviewers frame as systemic rather than isolated.
Administration and management receive conflicting evaluations. The admissions coordinator is widely praised for providing clear information and a thorough tour, which many reviewers point to as a reason to consider the facility. Yet other reviewers charge that management lacks oversight, that staff behavior is permitted or unaddressed, and even allege more serious misconduct such as substance misuse by managers. Several posts call for investigations or imply fraudulent marketing, saying “beautiful pictures” are misleading and that public praise may not reflect day-to-day realities. The presence of glowing testimonials alongside reports of neglect, insufficient therapy, and severe incidents (including allegations of deaths tied to negligence) suggests considerable variability in patient experiences—potentially influenced by unit, shift, payer source (Medicaid bias is alleged), or time period.
Patterns and practical takeaways: the facility appears to deliver excellent outcomes for some patients—especially those who received focused rehab and proactive medical attention—while others encountered significant lapses in basic care and troubling staff conduct. These mixed reviews point to inconsistency as the central issue. Prospective residents and families should treat reviews as heterogeneous and perform targeted due diligence: tour the facility (as many reviewers recommend), ask detailed questions about staffing ratios, observe therapy sessions (individual versus group), inquire about how the facility handles Medicaid residents, and request names of primary nurses/CNAs who will provide direct care. Also consider asking for recent state inspection reports, incident logs, and references from recent families whose loved ones had similar care needs (short-term rehab vs long-term nursing care).
In summary, New Iberia Manor South demonstrates clear strengths—clean physical environment, a number of deeply caring and effective staff members, strong admissions support, and documented successful rehabilitations—alongside troubling, repeated reports of neglect, inconsistent care, poor staff behavior, and management/oversight deficiencies. The divergence in experiences is stark enough that careful, personalized evaluation is essential before placement: when possible, arrange multiple visits at different times of day, speak directly to frontline staff, and get written commitments about staffing and care plans. The presence of both high praise and severe allegations makes it important to verify current performance and to actively advocate for any resident placed there.
