Overall sentiment: The reviews for Landmark of Rayne (Camelot Place) are strongly polarized but lean overwhelmingly positive in volume and tone. A large majority of reviewers praise the staff, cleanliness, therapy services, dining, activities, and the recent physical and managerial upgrades. Many family members and residents describe the staff as caring, attentive, friendly, and compassionate; several single out individual employees and leaders by name for going above and beyond. The facility’s grounds, updated interior spaces, new beds and equipment, and a lack of bad odors are frequently mentioned as positives that contribute to a comfortable environment. Therapy services and short-term rehabilitation draw consistent praise for producing mobility gains and successful outcomes. Dining is repeatedly described as delicious and appealing, and reviewers appreciate a varied activities calendar that includes religious services, birthday celebrations, and live entertainment.
Care quality and staff: A dominant theme is confidence in day-to-day clinical and personal care delivered by many of the staff. Reviewers report respectful, professional nursing and aide care, good communication from the care team, and visible pride in the medical staff. Multiple accounts emphasize compassionate, resident-centered staff who introduce themselves, build rapport, and make residents feel safe. At the same time, there are notable negative reports describing inconsistent performance: some reviewers cite understaffing, poor intra-staff communication, missing documentation, and even missed basic care such as bathing or medication administration delays. These negative reports are serious (missed meds, a nurse failing to respond to distress), and several families indicate those issues were severe enough to relocate a resident. The pattern suggests variability in staff performance—many excellent experiences coexist with some significant lapses.
Facilities and cleanliness: Many reviewers describe the facility as extremely clean, well-kept, and pleasant with new landscaping and renovated common areas and rooms. The addition of new fully electric beds and updated furnishings is cited as enhancing resident comfort. Conversely, a minority of reviews recount severe housekeeping failures, including a room that smelled like sewage and an understaffed housekeeping team. This contradiction points to inconsistency—while the facility often appears spotless and odor-free, there are isolated but serious cleanliness incidents that should be noted.
Dining and activities: Dining is a consistently praised area: reviewers describe meals as delicious, appealing, and professionally handled by dietary staff. Activities programming receives repeated positive mentions—many appreciate the variety (religious services, weekly chapel/rosary, birthday parties, live entertainment) and say residents enjoy the social aspects. These features contribute to positive quality-of-life impressions and are cited by families as major reasons for satisfaction.
Management, ownership and recent changes: Several reviews highlight improvements under new ownership and a new administrator—upgraded staffing, better morale, and facility renovations are specifically credited to management changes. Names like Bailey are cited as examples of improved staff quality. However, a small set of reviews report disappointing professionalism, lack of accountability, and management failures that led to quick relocation. This mixed feedback suggests recent improvements have been meaningful for many residents but that transitional or persistent issues may remain in pockets.
Admission, safety and logistics: Many families report smooth, informative admissions and supportive intake processes, along with helpful visitor check-in systems and security measures. A number of reviews also note that some initial move-in logistics were problematic for a few residents (room arrived without an activated phone line or TV; no assistance bringing in a chair). Infection-control items such as masks were available for visitors, and several reviewers state they feel the facility is safe and secure. A few reviewers raised concerns about sanitation when visitor traffic is high, which may be an operational area to monitor.
Notable patterns and recommendations: The dominant pattern is strong praise for staff, therapy, dining, activities, and recent facility improvements, combined with a smaller but significant set of reports describing understaffing, communication breakdowns, missed care, and housekeeping failures. These negative reports are less frequent but serious in nature; they indicate variability in performance that can materially affect resident safety and family confidence. Many positive reviews explicitly note an upward trajectory under new management, suggesting some issues may have been historical and are being addressed, while a few family accounts imply unresolved problems.
In summary, Landmark of Rayne receives substantial and repeated commendations for its caring staff, cleanliness, therapy outcomes, dining, and activities—factors that make it highly recommended by numerous families and residents. However, prospective residents and families should be aware of reported inconsistencies: confirm current staffing levels, documentation and medication protocols, housekeeping practices, and specific unit-level performance during a visit. The reviews indicate strong areas to expect, and a smaller set of critical issues to probe during assessment and tours to ensure the experience aligns with the many positive accounts.
