Overall sentiment in these reviews is highly polarized. A large portion of reviewers describe High Hope Care Center in very positive terms: a clean, well-kept facility with friendly, caring staff; a strong and well-equipped rehabilitation program; varied activities; and amenities such as a pleasant dining room, gym and walking path. Many families say residents are socially engaged, happy, and treated in a family-like manner. Several reviews single out specific staff (nurses, aides, administrators, therapy staff and reception/desk personnel) for praise and note smooth admissions and secure entry procedures. The therapy/rehab unit repeatedly receives strong commendations and is described as “top notch” or “phenomenal.” Housekeeping and cleanliness are also frequently praised, and multiple reviewers highlight the absence of typical nursing-home odors, spiritual programming, and a welcoming ambiance.
At the same time, a significant minority of reviewers report serious and alarming problems. There are multiple allegations of medical neglect: reviewers describe abnormal blood tests not being communicated, untreated urinary tract infections progressing to sepsis and hospitalization, missed or incorrect medications, and falls that were either not reported to family or not appropriately monitored. A few reviews attribute resident hospitalizations and even a death to perceived failures of care. These accounts paint a starkly different picture from the positive reviews and indicate possible safety and clinical governance issues. Several reviewers also describe periods with very low staff presence, poor night-shift performance, and instances where families’ urgent requests were ignored.
Beyond the extreme allegations, other recurring concerns suggest inconsistent performance across shifts, units, or individual staff members. Multiple reviewers mention rude or dismissive interactions with nurses or administrators; others note that promises (for example, for physician visits or physical therapy sessions) were delayed or unmet. There are mixed comments about cleanliness and odor—many reviewers report a clean facility with no bad smells, while a smaller number report strong facility odors and hygiene lapses in specific circumstances. Operational pain points mentioned more than once include bathing and personal-care delays, occasional medication administration errors, and limited private rooms. The facility’s open/concept visiting areas and a lack of comfortable family visiting rooms are also noted as drawbacks by some visitors.
Where the reviews converge positively is on the strength of the rehabilitation program, the friendliness of many staff members, the breadth of activities, the facility’s amenities (dining room, gym, walking path), and the generally welcoming environment. Where they converge negatively is on safety and communication failures in certain cases—falls, missed labs or test reporting, untreated infections, and medication issues are the most serious and repeatedly cited problems. Several reviews indicate variability: some shifts or departments (notably rehab) appear highly capable, while others may have staffing, supervision, or culture problems.
Taken together, these reviews suggest that High Hope Care Center offers many features families value—strong rehab services, a clean and comfortable environment, active programming, and many compassionate staff—but that there are also non-trivial and sometimes severe concerns about clinical safety, consistency, and communication reported by other families. The pattern implies uneven performance: many residents appear to thrive there, yet a subset of families experienced significant lapses in care that led to harm or loss of trust. Prospective families should weigh both the sustained positive experiences described and the serious negative incidents, and consider asking targeted questions about clinical oversight, fall-prevention protocols, lab/abnormal-results reporting, medication administration practices, staffing levels on all shifts, and grievance/HR responsiveness before making placement decisions.
