Overall sentiment across the reviews for Brookeville House Assisted Living Home II at Sunshine is mixed but leans positive, with a strong recurring theme of highly personalized, compassionate care delivered in a small, home-like environment. Many reviewers praise the staff as caring and attentive, highlight 24/7 on-site presence, and single out regular nursing visits — several comments specifically name and commend nurse Jennifer Pope. Multiple families describe quick, organized onboarding and praise the owners/co-owners for being communicative, hosting monthly family nights, and providing frequent updates. The setting is repeatedly described as beautiful and residential (an eight-resident home converted to assisted living), with nice rooms, pleasant surroundings, and easy access to elder-care doctors. Activities are mentioned favorably — daily programming, library visits, and family events contribute to a family-oriented atmosphere. Numerous reviewers say their loved ones felt loved, comfortable, and well-cared-for, and several recommend the home highly, especially when contrasting it with larger, more impersonal facilities.
At the same time, a subset of reviews raise serious and specific concerns about safety, cleanliness, and consistency of care. These critiques include reports of pest problems (roaches), dirty surfaces, and other cleaning issues; maintenance items left unrepaired (for example, a broken closet knob); and operational shortfalls such as the absence of call buttons in rooms and an unreliable intercom. Safety-related complaints include oxygen tubing left on the floor and at least one report alleging medication mismanagement or reminder failures. The most alarming criticism is an allegation of a negligent fall that reportedly resulted in a death; this is accompanied by statements that management was slow to acknowledge the incident. These reports point to potential lapses in oversight, inconsistent staff performance across shifts, and gaps in basic safety infrastructure and housekeeping.
Dining impressions show variation: a substantial number of reviewers describe the food as delicious, plentiful, and of good quality, while at least one review explicitly calls the food unappetizing. This suggests inconsistency in dining experience between different stays or over time. Similarly, while many reviews praise staff professionalism, attentiveness, and empathy — and recount examples of nurses or caregivers going above and beyond, especially during end-of-life care — other reviews claim staff were inattentive or distracted (including wearing earbuds on duty). That discrepancy suggests variability across shifts, caregiving teams, or time periods rather than uniformly poor or excellent staffing.
Management and administration receive largely positive comments for responsiveness and hands-on involvement from many families, but the contrary reports of slow or absent acknowledgement in the face of serious incidents indicate a notable divergence in experiences. The facility's small size is repeatedly cited as an advantage for individualized care and family feel, but it also limits amenities compared to larger assisted-living communities — an expected trade-off prospective families should weigh.
Recommendation/considerations for prospective families: visit in person during multiple times of day and on different days of the week to assess consistency of staff attentiveness and cleanliness; ask directly about pest-control measures, housekeeping protocols, and maintenance response times; confirm which rooms have functioning call buttons and test the intercom; inquire about medication administration procedures and documentation; request details on staffing levels and shift handoffs; and ask management how they handle incident reporting and family communication following adverse events. Given the glowing reviews about individualized, compassionate care and the serious nature of the safety and cleanliness complaints reported by other reviewers, prospective families should balance the benefits of the small, family‑oriented setting with the need to verify consistent safety and hygiene practices before making a placement decision.
