Overall sentiment across the reviews is positive about the personal, small-house model and the level of daily support available at Ivy Manor Normandy. Reviewers repeatedly highlight an experienced owner and caregivers with extensive eldercare backgrounds, a high caregiver-to-resident ratio, and a generally friendly, home-like atmosphere. The community operates as assisted living 24 hours a day, with licensed medication technicians, 24-hour nursing assistants, and an on-call nurse, which contributes to a perception of strong day-to-day medical oversight. Hospice care is available on-site and the facility accepts subsidies and Medicaid waivers, increasing accessibility for some families.
Care quality and staffing emerge as central strengths. The staffing mix noted in the summaries—licensed med techs, 24-hour nursing assistants, an on-call nurse, and ancillary services such as an art therapist—suggests a facility able to provide routine clinical oversight alongside therapeutic programming. Multiple reviewers praised housekeeping and laundry services, daily walking/exercise programs, and attentive meal service. The small-house layout (two houses, eight residents each) is repeatedly framed as conducive to individualized attention and a familial environment. That model is reinforced by specific conveniences such as flexible breakfasts, snacks, cable in bedrooms, a separate family visit room, and no visiting hours policy.
Facility amenities, activities, and dining receive strong mentions. Gourmet meals with weekly resident input, regular social and creative programming (art therapy, gardening, weekly piano sing-a-longs), and organized outings or bus rides to the nearby senior center and to medical appointments are all noted as routine offerings. These indicate a robust activity calendar and opportunities for social engagement and physical activity. The presence of a separate family visit room and generally clean, spacious interiors also add to the positive impressions.
However, there are consistent and concrete concerns to weigh. Accessibility is the most frequently noted drawback: the site has unavoidable steps, and while a stairglide/chair lift exists, reviewers described it as a drawback or insufficient for some needs. One reviewer specifically said they had concerns about whether staff could adequately handle their father, signaling potential limits in managing higher-acuity or challenging behaviors despite the 24-hour staff presence. Some practical issues were noted: at the time of the summaries some residents were in shared rooms (though a private room was becoming available), driveway/sidewalk visibility was obstructed by leaves (a sign of property maintenance concerns), and building entrances were described as locked and alarmed, which some saw as a security/accessibility tradeoff.
Cost and admissions policies are also explicit considerations. The reported monthly price range of $3,400–$3,500 and a one-month non-refundable deposit were called out by reviewers and may influence decision-making. While Medicaid waiver acceptance and subsidy support are positives for affordability, the out-of-pocket rate and deposit policy may be barriers for some families.
In summary, Ivy Manor Normandy appears to be a small, attentive assisted living option with a strong focus on personalized care, daily activities, and a home-like environment backed by licensed clinical staff and 24-hour coverage. Its strengths lie in staffing, therapeutic and social programming, meal quality with resident input, and on-site hospice and subsidy acceptance. The main limitations identified are accessibility challenges related to stairs and chair-lift use, some concerns about capacity to manage more demanding care needs, current shared-room arrangements for some residents, maintenance/visibility issues, and cost/deposit policies. Prospective families should weigh the benefits of the small-house, high-touch model and the available clinical staff against the physical-access limitations and verify staff experience with the specific care needs of their loved one during a site visit.
