What levels of care does this community offer?

Fort Washington Manor offers independent living and assisted living.

What is Fort Washington Manor's address?

The full address for this community is 10800 Indian Head Hwy, Fort Washington, MD, 20744.

Does this community offer respite care?

Yes, Fort Washington Manor offers respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Fort Washington Manor - Fort Washington, MD

Overall sentiment in the reviews is mixed but leans positive for amenities, maintenance responsiveness, and several individual staff members. Reviewers consistently praise the community's social and activity offerings — a dining program, varied activities, community room, lounge areas, open-air balcony, and organized bus trips are all cited as meaningful benefits. Fitness- and outdoors-minded residents will note the presence of a gym/exercise room and a hiking trail. The property is described as having a nice location and building, and the dining area is highlighted as a positive communal space.

Apartment- and unit-related feedback is somewhat mixed. Several reviewers describe good-sized bedrooms and one-bedroom apartments with usable dining and living spaces, handicapped-accessible bathrooms, and adequate closet/storage including hallway utility closets. At the same time, other comments label the facility as older with some units having small rooms. This indicates variability between specific units — some residents are very satisfied with space and layout while others find their rooms cramped. Prospective residents should verify unit sizes and layouts during a visit.

Staff and service receive polarized feedback. Many comments single out staff as helpful, kind, and friendly, and two employees — Briana and Shondra — are named for delivering excellent customer service. The maintenance department also receives strong, specific praise: one resident recounts a thorough, professional response to a leak where maintenance (named Terrance Kelly) found and fixed the source, producing a grateful outcome after four years of residency. These reports suggest that operational and behind-the-scenes teams (maintenance, particular front-line caregivers) can be dependable and effective.

However, there are notable and recurring concerns about customer-facing processes and communication. Multiple summaries point to unprofessional behavior and poor customer service in some instances, including an unavailable receptionist during a scheduled appointment, a 30-minute wait for a tour, and miscommunication regarding apartment availability. These issues indicate inconsistent front-desk performance and administrative follow-through. The pattern suggests that while some employees provide outstanding individual service, policies, staffing, or training at the reception/coordination level may be weak or uneven.

Management and operational recommendations arising from these patterns are clear: the facility's strengths are its robust activity and dining programs, certain staff members, and its responsive maintenance team, which positively impact resident experience. The principal weaknesses are inconsistent communication, scheduling reliability, and variability in room sizes within an older building. For prospective residents or family members, the best approach is to schedule visits with clear confirmation, ask specific questions about the exact unit available (size, layout, accessibility features), and meet or inquire about key staff members. For current management, addressing front-desk staffing/training and standardizing appointment and availability communications would likely resolve the most frequently cited negatives while preserving the facility’s strong points in programming and maintenance.

Fort Washington Manor stands at 10800 Indian Head Hwy in the St. Charles/Waldorf area, which is part of the Washington DC - Suburban Maryland region, and folks living here need to be at least 62 years old, so this is a senior community managed by ResidentialONE, and folks can pick from either one-bedroom apartments or two-bedroom places, some with just one bath and others with two, all in a building that went up in 2007 and holds 153 apartment homes in total. The whole place covers about 121,550 square feet, and these apartments are pretty roomy and let in a lot of light, plus they've got up-to-date appliances such as dishwashers, microwave ovens, oven, and refrigerators, and since there are washer and dryer hookups, folks can do their laundry right in their own place if they want. Each apartment has central air conditioning and heating, walk-in closets, wall-to-wall carpeting, window treatments already in, and private patios or balconies, and the kitchens are fully equipped with a garbage disposal too.

Common spaces around Fort Washington Manor try to make things comfortable and keep everyone busy, so you've got a theater room, a library, a big laundry facility if you'd rather not use your hookups, a wellness center, and a computer/business center, and there are lounges and an activity room for spending time with neighbors. There's a planned activity calendar, and the staff really make a point of showing compassion, patience, and respect for all the residents, so there's a sense of community here. The building is pet-friendly and they've got elevator access to each floor, controlled access for security, and the bathrooms are handicap-accessible, which is important for a lot of folks. Outside, residents can use the picnic area with grills, walk the walking track, spend time on outdoor trails, or even visit a recreation center nearby, which is nice for staying active. There's also a shuttle bus service handy if someone needs help getting around, and 24-hour maintenance services if anything goes wrong in the apartments or common areas.

Cable and internet readiness are standard, and you don't have to worry about basic utilities or modern site specifications since that's all taken care of, and for those who value affordable and independent living in their retirement years, this is a place that fits that need, offering quiet comfort and support to folks who want it, all without being too fancy or over the top.

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