Fort Washington Manor

10800 Indian Head Hwy, Fort Washington, MD 20744

Independent Living
Assisted Living

Resident praises staff, amenities, maintenance

I've lived here four years and am very pleased. Nice location and building, my one-bedroom has good space for dining and living plus adequate closet/storage. Staff are friendly, helpful and knowledgeable - Briana and Shondra stand out, and Terrance Kelly and maintenance were professional and fixed a leak quickly. Amenities are strong: a pleasant dining room, gym/exercise room, hiking trail, community room, open-air balcony and active dining/activities program with excellent bus service.

Current/former resident

Jul 2026

Reviews

3.46·(13)

Overall rating

5
4
3
2
1

Care
3.5
Staff
4.0
Meals
3.5
Amenities
3.7
Value
3.5

Pros

Dining program with a sizable dining area
Engaging activities and organized bus trips
Multiple common spaces (community room, lounge, open-air balcony)
Accessible apartment layouts with one-bedroom units offering separate dining and living space
Handicapped-accessible bathrooms
Adequate in-unit storage and closets
On-site fitness amenities and nearby hiking trail
Regular transportation service
Knowledgeable and helpful staff
Responsive maintenance department resolving repairs
Spacious bedrooms in select units
Convenient, pleasant location and building

Cons

Inconsistent front-desk responsiveness and appointment management
Variable customer-service professionalism across staff
Communication gaps about unit availability and scheduling
Aging facility with some smaller unit footprints
Occasional delays during tours and admissions interactions

Summary of reviews

Fort Washington Manor presents as a community with a broad set of lifestyle amenities and active resident programming. Strengths include a structured dining program served in a sizable dining area, a range of social and recreational activities (including scheduled bus trips), and multiple communal spaces such as a community room, lounge, and open-air balcony. Fitness-minded residents have access to an on-site gym and exercise room and nearby hiking opportunities. Apartments vary in size but include one-bedroom layouts that accommodate separate dining and living areas, as well as handicapped-accessible bathrooms and practical in-unit storage.

Staff and operations show a mixed pattern. Several reviewers praised individual employees for helpfulness and professionalism — maintenance staff were singled out for effective problem resolution, and specific team members were described as professional and engaging. At the same time, the admissions and front-desk experience appears uneven: there are accounts of receptionist unavailability, wait times for tours, and miscommunication about apartment availability. These observations point to variability in customer-service consistency and scheduling/communication processes rather than a uniform culture across all staff roles.

Facility condition is broadly serviceable, with a pleasant location and well-maintained common areas, though the building is described as older and some unit sizes are relatively small. Maintenance response is a notable positive; timely repair work and follow-through on issues were highlighted. Dining and activities seem to be reliable components of daily life, offering social engagement and transportation options that support resident mobility and outings.

For prospective residents and families: verify specific unit dimensions and accessibility features during a visit, and confirm appointment and tour protocols in advance to reduce the risk of delays or miscommunication. Ask for recent examples of maintenance response times and for points of contact in admissions to clarify availability. Overall, the community offers meaningful programming and competent maintenance support, with the primary operational areas to probe further being front-desk responsiveness and consistency of customer-service practices.

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Location

Fort Washington Manor is located at 10800 Indian Head Hwy, Fort Washington, MD, 20744.

About Fort Washington Manor

Fort Washington Manor stands at 10800 Indian Head Hwy in the St. Charles/Waldorf area, which is part of the Washington DC - Suburban Maryland region, and folks living here need to be at least 62 years old, so this is a senior community managed by ResidentialONE, and folks can pick from either one-bedroom apartments or two-bedroom places, some with just one bath and others with two, all in a building that went up in 2007 and holds 153 apartment homes in total. The whole place covers about 121,550 square feet, and these apartments are pretty roomy and let in a lot of light, plus they've got up-to-date appliances such as dishwashers, microwave ovens, oven, and refrigerators, and since there are washer and dryer hookups, folks can do their laundry right in their own place if they want. Each apartment has central air conditioning and heating, walk-in closets, wall-to-wall carpeting, window treatments already in, and private patios or balconies, and the kitchens are fully equipped with a garbage disposal too.

Common spaces around Fort Washington Manor try to make things comfortable and keep everyone busy, so you've got a theater room, a library, a big laundry facility if you'd rather not use your hookups, a wellness center, and a computer/business center, and there are lounges and an activity room for spending time with neighbors. There's a planned activity calendar, and the staff really make a point of showing compassion, patience, and respect for all the residents, so there's a sense of community here. The building is pet-friendly and they've got elevator access to each floor, controlled access for security, and the bathrooms are handicap-accessible, which is important for a lot of folks. Outside, residents can use the picnic area with grills, walk the walking track, spend time on outdoor trails, or even visit a recreation center nearby, which is nice for staying active. There's also a shuttle bus service handy if someone needs help getting around, and 24-hour maintenance services if anything goes wrong in the apartments or common areas.

Cable and internet readiness are standard, and you don't have to worry about basic utilities or modern site specifications since that's all taken care of, and for those who value affordable and independent living in their retirement years, this is a place that fits that need, offering quiet comfort and support to folks who want it, all without being too fancy or over the top.

People often ask...

Fort Washington Manor offers independent living and assisted living.

The full address for this community is 10800 Indian Head Hwy, Fort Washington, MD 20744.

No, Fort Washington Manor does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Disclaimer

Mirador Living is not affiliated with the owner or operator(s) of Fort Washington Manor. The information above has not been verified or approved by the owner or operator. For exact information, please contact Fort Washington Manor directly. There is no cost for this service. We are compensated by the community you select.

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