Overall sentiment across these reviews is predominantly negative, with a few isolated positives. The most consistent positive points are that the property is in a convenient location and has an attractive outdoor area (a nice deck and yard). One reviewer also separately praised a gate-repair business they found (Miller Electric Gate Repair) as reliable and trustworthy, but that comment appears unrelated to the assisted-living facility itself. The bulk of comments, however, focus on serious shortcomings in the facility’s interior condition, cleanliness, accessibility, staffing, and services.
Facilities and physical condition: Multiple reviewers emphasize that the interior "needs lots of work," describing it as dirty, filthy, gross, and overall ugly. Specific structural and layout issues are raised: the home is split-level, has small upstairs bathrooms and rooms, and is not wheelchair accessible. Those elements combine to create significant accessibility barriers for residents with mobility limitations. While the deck and yard are noted as positive outdoor features, the interior condition and cramped spaces appear to outweigh that benefit for many reviewers.
Cleanliness and maintenance: Cleanliness is a recurring and strong concern. Reviewers used words such as "not clean," "filthy," "gross," "dirty," and "ugly," indicating pervasive dissatisfaction with housekeeping and overall maintenance. The general impression is that the facility’s interior upkeep and sanitation are unacceptable to several visitors and prospective residents, a critical issue for senior living environments.
Care quality, staffing, and services: Staffing and service offerings are flagged as problem areas. One review explicitly calls the facility "understaffed," and another notes there is "no memory care," signaling gaps in both staffing levels and specialized care services. The combination of understaffing and lack of memory-care provision suggests the facility may not be equipped to serve residents with higher needs or cognitive impairment. Additionally, one reviewer indicated the facility was "not a good fit for my father," implying that care, environment, or services did not meet that family’s expectations.
Management and communication: There are complaints about scheduling and staff availability: a reviewer reports that "Regina [was] unavailable for appointment," which reflects issues with responsiveness or appointment coordination. Several comments like "did not like" and "not a good fit" speak to dissatisfaction that may be tied to staff interactions, admissions processes, or tour experiences, although the reviews do not provide detailed accounts of staff behavior or competence beyond availability and perceived understaffing.
Dining, activities, and social programming: Review summaries provided do not contain any specific comments about dining, meals, activities, social programming, or engagement opportunities. The absence of praise or detail in these areas either indicates reviewers did not experience or evaluate them, or that these aspects were not notable compared with the more pressing concerns about cleanliness, accessibility, and staffing.
Notable patterns and recommendations for prospective families: The dominant patterns are complaints about cleanliness, poor interior condition, and accessibility barriers (split-level layout and lack of wheelchair access). Understaffing and the absence of memory-care services are further red flags for families seeking a facility for a relative with mobility issues or dementia. If considering this property, prospects should prioritize an in-person visit focused on interior cleanliness, odor (smoking), accessibility for wheelchairs or walkers, room sizes, and verification of staffing levels and available care services. Also confirm appointment availability and responsiveness from management (the "Regina unavailable" note suggests possible communication lapses). Finally, the positive note about the deck/yard is worth considering for residents who value outdoor space, but it does not mitigate the substantive problems reported with interior condition and care capabilities.
