Mirador estimate
    $3,180/month

    Brookdale Hagerstown

    20009 Rosebank Way, Hagerstown, MD, 21742
    • Assisted living
    • Memory care
    AnonymousCurrent/former resident
    4.0

    Bright, elegant facility, inconsistent care

    I moved in impressed by the bright, beautifully appointed and very clean facility, friendly attentive staff, lively activities and elegant dining - admission was smooth and management was responsive. My biggest issues were inconsistent nursing/med administration, occasional unprofessional front-desk behavior, billing/mischarge problems and recurring concerns about memory-care staffing and cleanliness - not perfect but staff usually tried to fix things. Overall I'd recommend for the warm people and strong programming, but verify nursing coverage, memory-care practices and billing policies before you commit.

    Pricing

    $3,180+/moSuiteAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.97 · 135 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.7
    • Staff

      4.0
    • Meals

      3.7
    • Amenities

      4.3
    • Value

      3.0

    Location

    Map showing location of Brookdale Hagerstown

    About Brookdale Hagerstown

    Brookdale Hagerstown sits on Rosebank Way in Hagerstown, Maryland, and it's got a steady feeling from the minute someone steps up to the landscaped entrance with its covered porch and patio furniture, and you notice right away there are different levels of care available here, so a person can move in needing just a bit of help but know they won't have to leave if their needs change down the road, and they've got people who know how to care for residents who might wander or show behaviors tied to dementia because the memory care section is in its own building designed for safety, with secured entryways and bracelets that set off alarms if needed. There's always staff around, all day and night, including nurses, on-site RNs and LPNs, and a doctor on call, and they're used to helping with things like diabetic care, incontinence care, medication management, and even managing behaviors that can be tough like aggression or exit seeking. Folks here can have their own pets, like a dog or cat, and most of the rooms come with private baths, emergency call systems, kitchenettes, and enough closet space to feel like home, with floor plan choices ranging from studios to two-bedroom apartments. Meals are served restaurant-style in dining rooms that get good daylight, and they've got gluten-free, vegan, low sodium and low sugar options, plus kosher and vegetarian choices too, so someone with special needs doesn't feel left out at meal times. There's a full-time activity director arranging all sorts of things--art classes, gardening, karaoke, trivia, fitness programs like ForeverFit and chair yoga, parties, socials, cooking and brain fitness groups, as well as group outings in the community, and their transportation service means people aren't stuck if they need to get to appointments, though sometimes there's a fee for that, and parking's available if residents still drive. Folks who want to keep active can hang out in the billiards room, the internet café with its TV and refreshment station, or browse on computer desks, and the property has both indoor and outdoor spaces with fireplaces, chandeliers, and homey soft-light touches. There's a beauty/barber shop on the property, guest suites for visitors, and housekeeping and laundry for anyone who needs it, and faith or meditation is possible right on-site, with devotional services held both in and out of the building. Memory care gets added attention through activity programs meant to help keep folks sharp and engaged, with extra staff for reminders and redirection, while assisted living supports things like bathing or dressing when those get harder. People who want or need extra medical help can receive hospice, therapy, home health, or skilled nursing services, and the staff will work with residents and families to create a plan that changes along with needs. Accessibility's been considered in the layout and lighting, and the place feels friendly about welcoming all sorts, including folks in the LGBTQ community and those with different sources of income, and pets too, which matters more than people realize. The facility offers both independent and assisted living, adult day care, and supports people with dementia, so someone could really age in place. All of this happens at an address that's easy to find, at 20009 Rosebank Way, and the building offers a secured environment with technology and staff that's there for safety and health 24/7.

    About Brookdale

    Brookdale Hagerstown is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

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