Mirador estimate
    $3,180/month

    Brookdale Hagerstown

    20009 Rosebank Way, Hagerstown, MD 21742
    • Assisted Living
    • Memory Care

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Pet friendly
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.99·(143)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.0
    • Meals

      3.7
    • Amenities

      4.3
    • Value

      3.0

    Pros

    • attentive and compassionate caregiving staff
    • 24/7 nursing and on-site clinical oversight
    • well-maintained, freshly updated interiors
    • spacious apartment layouts with kitchenettes
    • convenient location near medical center and transport routes
    • varied, active programming and organized outings
    • on-site therapy and rehabilitation services
    • restaurant-style dining room and plated service
    • regular housekeeping and included laundry service
    • beauty salon and personal-care services
    • clean, pleasant grounds and common spaces
    • pet-friendly policy and animal programming
    • supportive executive leadership and family updates
    • ample common amenity spaces (game room, exercise room, courtyard)
    • transportation services for off-site activities

    Cons

    • inconsistent staffing levels and coverage
    • medication-management lapses and coordination gaps
    • communication and family-notification gaps
    • cleanliness variability across units
    • security and valuables-handling weaknesses
    • billing and extra-charge transparency problems
    • meal-quality and meal-service consistency issues
    • activity staffing and program continuity gaps
    • memory-care staffing and supervision limitations
    • staff turnover and leadership instability
    • incontinence-care delays and related sanitation concerns
    • allegations of theft and privacy breaches

    Summary of reviews

    Brookdale Hagerstown elicits a mixed but informative set of impressions. Many families and residents praise the community for its welcoming atmosphere, hands-on caregiving, and visible efforts to maintain an attractive, updated physical environment. The property offers a range of apartment sizes with kitchenettes, accessible common spaces (dining room, game room, exercise room, courtyard), an on-site beauty salon, and transportation to off-site activities. Its location near a medical center is frequently cited as a convenience for appointments and hospital access.

    Care and staffing present a polarized picture. Numerous accounts describe attentive, compassionate aides and nursing staff, plus reliable therapy services and 24/7 clinical coverage. At the same time, there are repeated operational concerns about inconsistent staffing levels, gaps in medication administration and coordination, and episodes in which families felt response times were inadequate. Memory-care supervision is identified as an area of particular sensitivity: while some families praised the dementia unit and staff empathy, others raised concerns about staffing adequacy and sanitation in that unit. Reviewers recommending the community emphasize strong, resident-centered moments from staff; reviewers with negative experiences point to lapses that they felt had clinical consequences. Prospective families should ask about current staffing ratios and medication protocols.

    Dining, housekeeping, and amenities receive both positive and critical comments. The dining room and restaurant-style service earn many favorable mentions, including special-event dinners and a varied menu; however, others cite inconsistent meal quality, missed meal service timing, and differences between units. Housekeeping and laundry services are often described as included and satisfactory, but there are also notes about variability in cleanliness between parts of the building and occasional odor concerns. Families should preview recent menus, sample meals if possible, and confirm laundry/housekeeping schedules during a tour.

    Activities and social programming are frequently highlighted as a strength. The community offers a full activity calendar with arts-and-crafts, music, outings, and therapeutic programming; an active activities coordinator is credited with improving engagement. Continuity of programming can be affected by staff turnover or departures of key activity personnel, so ask about the current activity team and a sample monthly calendar. Memory-care residents are often included in communal programs, which some families value for social stimulation.

    Management and administrative practices present a mixed narrative. Many reviewers praise visible, communicative leadership and timely executive updates (notably during infection-control events). Conversely, persistent concerns appear around billing transparency, extra charges for in-room services or doctor visits, and delays in resolving family questions. There are also serious operational concerns flagged by families, including allegations of missing valuables and privacy breaches; at least one reviewer referenced a publicly available regulatory deficiency document. Those issues, combined with reported staff turnover, suggest that prospective families should review recent regulatory history, ask about internal security measures, and clarify billing practices in writing.

    Overall, Brookdale Hagerstown scores well on facility appearance, social programming, and on-the-ground caregiving when staffing is stable. However, patterns in the feedback point to variability in day-to-day operational reliability — particularly around staffing consistency, medication processes, communication with families, meal-service continuity, and security of personal items. Anyone considering this community should conduct an in-person tour, request current staffing and pharmacy/medication protocols, review recent state inspection results, sample meals, and obtain written explanations of fees and valuables handling before making a placement decision.

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    Location

    Brookdale Hagerstown is located at 20009 Rosebank Way, Hagerstown, MD, 21742.

    About Brookdale Hagerstown

    Brookdale Hagerstown sits on Rosebank Way in Hagerstown, Maryland, and it's got a steady feeling from the minute someone steps up to the landscaped entrance with its covered porch and patio furniture, and you notice right away there are different levels of care available here, so a person can move in needing just a bit of help but know they won't have to leave if their needs change down the road, and they've got people who know how to care for residents who might wander or show behaviors tied to dementia because the memory care section is in its own building designed for safety, with secured entryways and bracelets that set off alarms if needed. There's always staff around, all day and night, including nurses, on-site RNs and LPNs, and a doctor on call, and they're used to helping with things like diabetic care, incontinence care, medication management, and even managing behaviors that can be tough like aggression or exit seeking. Folks here can have their own pets, like a dog or cat, and most of the rooms come with private baths, emergency call systems, kitchenettes, and enough closet space to feel like home, with floor plan choices ranging from studios to two-bedroom apartments. Meals are served restaurant-style in dining rooms that get good daylight, and they've got gluten-free, vegan, low sodium and low sugar options, plus kosher and vegetarian choices too, so someone with special needs doesn't feel left out at meal times. There's a full-time activity director arranging all sorts of things--art classes, gardening, karaoke, trivia, fitness programs like ForeverFit and chair yoga, parties, socials, cooking and brain fitness groups, as well as group outings in the community, and their transportation service means people aren't stuck if they need to get to appointments, though sometimes there's a fee for that, and parking's available if residents still drive. Folks who want to keep active can hang out in the billiards room, the internet café with its TV and refreshment station, or browse on computer desks, and the property has both indoor and outdoor spaces with fireplaces, chandeliers, and homey soft-light touches. There's a beauty/barber shop on the property, guest suites for visitors, and housekeeping and laundry for anyone who needs it, and faith or meditation is possible right on-site, with devotional services held both in and out of the building. Memory care gets added attention through activity programs meant to help keep folks sharp and engaged, with extra staff for reminders and redirection, while assisted living supports things like bathing or dressing when those get harder. People who want or need extra medical help can receive hospice, therapy, home health, or skilled nursing services, and the staff will work with residents and families to create a plan that changes along with needs. Accessibility's been considered in the layout and lighting, and the place feels friendly about welcoming all sorts, including folks in the LGBTQ community and those with different sources of income, and pets too, which matters more than people realize. The facility offers both independent and assisted living, adult day care, and supports people with dementia, so someone could really age in place. All of this happens at an address that's easy to find, at 20009 Rosebank Way, and the building offers a secured environment with technology and staff that's there for safety and health 24/7.

    About Brookdale

    Brookdale Hagerstown is managed by Brookdale.

    Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.

    The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.

    Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.

    The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.

    Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.

    People often ask...

    Brookdale Hagerstown offers competitive pricing, with rates starting at a cost of $3,180 per month.

    Brookdale Hagerstown offers assisted living and memory care.

    There are 38 photos of Brookdale Hagerstown on Mirador.

    The full address for this community is 20009 Rosebank Way, Hagerstown, MD 21742.

    No, Brookdale Hagerstown does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Maryland, the Department of Health's Office of Health Care Quality licenses assisted living programs and publishes the results of its surveys and complaint investigations.

    License number348
    StatusActive
    Facility typeAssisted Living Program
    Capacity75 residents
    EffectiveApril 1st, 2001
    Special certificationAlzheimer's Care: Mild, Moderate, Severe
    View the official license record

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Brookdale Hagerstown. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Hagerstown directly. There is no cost for this service. We are compensated by the community you select.

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