Complete Care at Hagerstown

Complete Care at Hagerstown is a nursing home with 60 certified beds that delivers post-hospital, long-term, and subacute rehabilitation care. The facility provides a range of services like skilled nursing, pulmonary management, cardiac care, orthopedic rehab, wound care, stroke recovery, hospice care, and on-site dialysis for renal care. Each resident gets a personalized treatment plan, and staff work to help people regain independence and stay as comfortable as possible. The nurse staffing hours per resident each day are 4.16, which is above the state average, and nurse turnover is 39.3%, a bit lower than the Maryland state average. Complete Care at Hagerstown uses some modern technology and aims for a family-like setting, with leaders who try to be active and visible in the building. They've reported 26 deficiencies on inspection reports, including failing to report suspected abuse, neglect, or theft in a timely way, not keeping areas free from accident hazards, not always providing proper ulcer care, and one infection-related issue. The last regular inspection was more than two years ago, which is overdue compared to the recommended schedule. Complete Care owns or manages the facility. The staff say they're focused on compassion, safety, relationships, and improving health for all who live there, though the reports show areas that need more attention.