Emerald Pointe

    19402 Sapphire Dr, Hagerstown, MD 21742
    • Independent Living
    • Assisted Living

    Proud employee in quality community

    I work here building the all-brick, customizable one-floor homes, and I'm proud of the high-quality materials, finishings and workmanship. The welcoming, friendly community centers around a superb clubhouse - state-of-the-art community center, fitness, indoor saltwater pool, pickleball and regular social events - and the staff are excellent. I'm very happy living/working here and would recommend it for most older adults.

    Staff member
    Jul 2026

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    Reviews

    4.31·(13)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.0
    • Meals

      4.3
    • Amenities

      4.0
    • Value

      4.3

    Pros

    • Single-floor, accessible housing
    • High-quality all-brick construction
    • Customizable home models and finishings
    • Guest suite for visitors
    • Comprehensive community center
    • Fitness center with indoor saltwater pool
    • Structured exercise instruction
    • Outdoor courts (pickleball)
    • Active social programming and get-togethers
    • High-quality appliances, cabinetry, and HVAC
    • Clean, well-maintained development
    • Welcoming, friendly community
    • Peaceful neighborhood setting
    • Developer focus on long-term quality

    Cons

    • Ongoing construction and expansion disruption
    • Exterior maintenance issues (cracked driveways)
    • Limited visibility into clinical care and dining services
    • Potential lease or contract dissatisfaction for some residents

    Summary of reviews

    Emerald Pointe is presented primarily as an independent-living–oriented, high-end housing development with a strong emphasis on construction quality and amenity-driven community life. Reviews emphasize single-floor, all-brick homes with customizable models and premium finishings (appliances, flooring, cabinetry, HVAC). The physical plant and clubhouse are recurring strengths: a comprehensive community center, fitness facilities including an indoor saltwater pool, structured exercise instruction, and outdoor amenities such as pickleball courts. These features support an active lifestyle and frequent social programming aimed at post-pandemic re-socialization.

    Staff and management are described in positive terms related to construction, maintenance coordination, and community atmosphere. Commenters refer to a capable team for home finish options and a builder mindset focused on long-term quality. The resident environment is characterized as friendly and peaceful, with organized get-togethers and an active, welcoming social dynamic. A guest suite and visible attention to workmanship contribute to a perception of good value for residents seeking a finished, move-in-ready independent-living option.

    Areas where additional scrutiny or clarification are warranted include operations and service-level details that are not well described in the available commentary. There is limited information about clinical care, assisted-living services, medication management, or dining program specifics; prospective residents who need higher-acuity support should request explicit policies and service descriptions. Operationally, the community is expanding, and reviewers mention ongoing construction activity that can create disruption. A few physical-maintenance items (for example, cracked driveways) suggest the need to confirm routine exterior upkeep plans. Finally, there is at least one indication of lease-renewal dissatisfaction; prospective residents should review contract terms, renewal policies, and resident turnover trends during a visit.

    Overall, Emerald Pointe appears well-suited for active independent residents who prioritize high-quality construction, robust amenities, and a social community. Families and prospective residents seeking clear information about clinical services, dining options, or long-term contract flexibility should request those details directly from management and, if applicable, tour during non-construction hours to assess current conditions and maintenance practices.

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    Location

    Map showing location of Emerald Pointe

    Emerald Pointe is located at 19402 Sapphire Dr, Hagerstown, MD, 21742.

    About Emerald Pointe

    Emerald Pointe sits in a scenic north end part of Hagerstown, Maryland, and serves people aged 55 and older, and the houses here are all single-story with four unique floor plans, most starting in the mid $400,000s, and you'll see custom-built homes crafted by Paul Crampton Contractors, a builder that folks around here have trusted since 1967, so folks can expect solid brick exteriors, partly finished basements, attached garages, fireplaces, and a traditional style, with about 1,320 square feet inside and two bedrooms and two baths in each one, so it's set up to feel comfortable and private. This community offers a maintenance-free lifestyle and has a Homeowners Association with a fee of $95 a month, and folks enjoy indoor parking, a community center, walking paths, and a mix of recreational areas meant to help residents relax or spend time with friends. The place has been around since 2008, and it's managed by Manor House Builders, which has experience in building homes since 1992, so people here can expect quality and even have the option to build on their own lots, and the homes are built with value and ease in mind. The facility's got a focus on safety with sprinkler systems throughout, and it's set up with things like game and activity rooms, a fitness center, dining room, salon or barbershop, and guest parking, plus there's laundry and dry cleaning, housekeeping, kitchens or kitchenettes, and internet access in the property. The residents can get help from personal care assistants for things like walking, bathing, dressing, grooming, toileting, and using wheelchairs, and the community also offers access to care services like nursing, medication support, podiatry, wound care, occupational therapy, transportation, and memory care programs-a real mix of support depending on what's needed. For meals, the staff provides daily dining services. Social events, arts and crafts, educational programs, and health classes are all in the regular schedule to make sure folks can get out and stay active or just spend quiet time if they want to. The property lets you see gallery images and floor plans online, and there's always a sense that the staff here want everyone to find belonging and enjoy a calm, secure kind of living with steady support around when asked for.

    People often ask...

    Emerald Pointe offers independent living and assisted living.

    There are 3 photos of Emerald Pointe on Mirador.

    The full address for this community is 19402 Sapphire Dr, Hagerstown, MD 21742.

    No, Emerald Pointe does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Emerald Pointe. The information above has not been verified or approved by the owner or operator. For exact information, please contact Emerald Pointe directly. There is no cost for this service. We are compensated by the community you select.

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