Emerald Pointe

    19402 Sapphire Dr, Hagerstown, MD, 21742
    4.3 · 13 reviews
    • Independent living
    • Assisted living
    AnonymousStaff member
    5.0

    Friendly peaceful community, superb finishes

    I worked here building the all-brick homes, and I'm very happy with the result: friendly, peaceful, welcoming community with high-quality construction and superb finishes, customizable one-floor models, a strong trades team (appliances, flooring, cabinetry, HVAC), and top amenities - clubhouse, fitness center, indoor saltwater pool, pickleball and active social life. Minor issues like a few cracked driveways exist, but overall it's a great place for older adults.

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    Amenities

    4.31 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.0
    • Meals

      4.3
    • Amenities

      4.0
    • Value

      4.3

    Pros

    • One-floor living
    • All-brick, high-quality construction
    • Customizable/modifiable model homes
    • Fine workmanship and superb finishings
    • High-end amenities
    • State-of-the-art community center
    • Fitness center and exercise instruction
    • Indoor saltwater pool
    • Pickleball courts
    • Active social programming and get-togethers
    • Guest suite for visitors
    • Clean development and amazing clubhouse
    • Friendly, welcoming community and staff
    • Long-term, business-minded developer/team
    • Growing/expanding community with additional amenities (game building)

    Cons

    • Under construction/ongoing expansion (potential disturbance or incomplete areas)
    • Cracked driveways / isolated maintenance issues
    • At least one resident reported not renewing lease (possible turnover or individual dissatisfaction)

    Summary review

    Overall sentiment across the review summaries is strongly positive, with consistent praise for the physical quality of the homes, the range of amenities, and the social atmosphere. Reviewers repeatedly highlight one-floor living in all-brick homes built with high-quality materials, fine workmanship, and superb finishings. Several comments emphasize that models are customizable and that the developer/team is competent on specifics such as appliances, flooring, cabinetry, and HVAC. This emphasis on construction quality and craft suggests a development that prioritizes durable, attractive housing for older adults.

    Facilities and programming receive frequent positive mentions. The community center is described as state-of-the-art and the clubhouse as amazing and clean. On-site fitness resources — a fitness center, exercise instruction, and an indoor saltwater pool — are called out specifically, as are outdoor recreational features like pickleball courts. Social opportunities are also prominent: post-Covid socialization mechanisms, regular social get-togethers, and a generally active community life are noted. Additional practical amenities such as a guest suite and a game building are mentioned, reinforcing the sense that the community supports both active and social lifestyles.

    Community character and staff are consistently described in favorable terms. Multiple summaries call the environment friendly and peaceful (including Spanish remarks: "gente amigable, ambiente pacífico"), and reviewers say the staff and neighbors are welcoming. One reviewer expressed personal pride in having worked on building the houses, which reinforces the repeated theme of solid workmanship and pride in the development. The developer’s long-term business approach is also cited, implying stability or a commitment to maintaining the property and community over time.

    Noted concerns are limited but should be considered by prospective residents. Several summaries mention the development is still under construction or expanding, which can be a benefit (growth, new amenities) but may also mean ongoing construction noise, incomplete landscaping, or temporary disruption. A specific maintenance issue — cracked driveways — was called out and may indicate some localized upkeep needs. Finally, one terse summary states "not renewing lease," which signals at least one resident chose to leave; the reviews do not supply reasons, so it is an isolated data point rather than a documented pattern of dissatisfaction.

    A few important gaps in the review content are worth noting: reviewers did not provide details about dining services, medical or assisted-living care levels, pricing, or response to resident care needs. The available comments position Emerald Pointe primarily as a high-quality independent/active adult housing development with strong amenities and social programming rather than as a full-service care facility. Prospective residents or families should confirm service levels (healthcare, meal plans, housekeeping if needed), current construction timelines, and any recent maintenance history (e.g., driveway repairs) when evaluating the community.

    In summary, Emerald Pointe receives high marks for construction quality, finishings, amenities, and a friendly, active community vibe. It appears well suited for older adults seeking one-floor, upscale, customizable homes combined with robust social and fitness offerings. The main practical cautions are the presence of ongoing construction/expansion and a couple of maintenance-related notes; these are relatively minor in the context of the overwhelmingly positive remarks but worth investigating during a visit or tour.

    Location

    Map showing location of Emerald Pointe

    About Emerald Pointe

    Emerald Pointe sits in a scenic north end part of Hagerstown, Maryland, and serves people aged 55 and older, and the houses here are all single-story with four unique floor plans, most starting in the mid $400,000s, and you'll see custom-built homes crafted by Paul Crampton Contractors, a builder that folks around here have trusted since 1967, so folks can expect solid brick exteriors, partly finished basements, attached garages, fireplaces, and a traditional style, with about 1,320 square feet inside and two bedrooms and two baths in each one, so it's set up to feel comfortable and private. This community offers a maintenance-free lifestyle and has a Homeowners Association with a fee of $95 a month, and folks enjoy indoor parking, a community center, walking paths, and a mix of recreational areas meant to help residents relax or spend time with friends. The place has been around since 2008, and it's managed by Manor House Builders, which has experience in building homes since 1992, so people here can expect quality and even have the option to build on their own lots, and the homes are built with value and ease in mind. The facility's got a focus on safety with sprinkler systems throughout, and it's set up with things like game and activity rooms, a fitness center, dining room, salon or barbershop, and guest parking, plus there's laundry and dry cleaning, housekeeping, kitchens or kitchenettes, and internet access in the property. The residents can get help from personal care assistants for things like walking, bathing, dressing, grooming, toileting, and using wheelchairs, and the community also offers access to care services like nursing, medication support, podiatry, wound care, occupational therapy, transportation, and memory care programs-a real mix of support depending on what's needed. For meals, the staff provides daily dining services. Social events, arts and crafts, educational programs, and health classes are all in the regular schedule to make sure folks can get out and stay active or just spend quiet time if they want to. The property lets you see gallery images and floor plans online, and there's always a sense that the staff here want everyone to find belonging and enjoy a calm, secure kind of living with steady support around when asked for.

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