Mirador estimate
    $1,770/month

    Holly Place

    268 S Potomac St, Hagerstown, MD 21740
    • Assisted Living

    Home-like facility with loving staff

    I'm very pleased with the loving, long-tenured staff who go above and beyond to provide warm, personalized care in a true home-like facility. My loved one has a cozy personalized room, enjoys homemade meals, and visitors (and occasional outside food) are welcomed - a caring, community-minded place I'd recommend.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.31·(26)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      4.7
    • Meals

      3.0
    • Amenities

      5.0
    • Value

      4.3

    Pros

    • Compassionate, attentive staff
    • Home-like atmosphere
    • Personalized resident rooms
    • Home-cooked meals
    • Visitor-friendly environment
    • Flexible outside-food policy
    • Long staff tenure
    • Community ties and donation acceptance

    Cons

    • Limited recreational and engagement programming
    • Inconsistent meal-service and menu variety
    • Risk of resident isolation due to low daytime engagement

    Summary of reviews

    Overall impression: Reviews emphasize a warm, small-scale facility with a home-like atmosphere and staff who are described as caring and attentive. Families and visitors highlighted personalized rooms, a welcoming visitation environment, and a sense of continuity from long-tenured employees. The facility’s community connections — for example, acceptance of donations from local organizations — reinforce a neighborhood, faith-linked feel.

    Care and staff: Multiple comments characterize staff as compassionate and willing to go beyond basic duties. This suggests strengths in staff–resident interactions and individualized attention. The presence of long-tenured staff is a positive operational indicator, but prospective families should confirm current staffing levels and turnover during a tour to evaluate consistency over time.

    Dining: Several reviewers praised home-cooked meals and occasional flexibility around outside food. However, there is also commentary that implies variability in meal availability and menu variety. Prospective residents should review the facility’s posted menus, meal schedules, and outside-food policy to determine whether the dining program matches their expectations and nutritional needs.

    Activities and social engagement: A notable pattern in the feedback concerns limited daytime programming and low engagement opportunities for residents. Some reviewers described periods when residents were not engaged in activities, which can translate into reduced social stimulation. Families should ask for a current activity calendar, examples of daily programming, and how individualized social needs are addressed.

    Facilities and management: The setting is described as domestic and personalized rather than institutional. Management appears open to community involvement, but the mixed comments about dining and activities point to operational variability. Before deciding, visitors should tour common areas and resident rooms, speak with staff about programming and dining operations, and request information on staffing ratios and activity staffing to form a complete picture.

    Notable patterns and recommendations: The dominant strengths are staff warmth, a home-like environment, and community ties. The primary operational concerns center on the consistency of dining services and the breadth of engagement programming. Prospective residents and families will benefit from direct questions about meal continuity, menu planning, activity schedules, and how the facility prevents prolonged periods of inactivity for residents.

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    Location

    Map showing location of Holly Place

    Holly Place is located at 268 S Potomac St, Hagerstown, MD, 21740.

    About Holly Place

    Holly Place sits on South Potomac Street in Hagerstown and has cared for seniors since 1988, focusing mostly on those who can't afford regular assisted living, as the goal was always to help those with low or no income who've got nowhere else to go. The facility is small, with room for up to 15 residents, and keeps a home-like feel that doesn't feel too clinical or cold, with walking paths and a garden where residents can spend quiet time or enjoy a bit of nature, and community spaces set aside for things like movie nights or just talking with others, so no one has to feel lonely. Every month, Holly Place sets aside the first Sunday as HOLLY PLACE SUNDAY to gather food and pantry items, as the facility has always depended heavily on donations and support from the community, groups like the Washington County Retired Educational Personnel Association, and matching programs that help keep things going for everyone living there.

    Residents get supervised care twenty-four hours a day, so someone's always there if a person needs help getting up, dressing, or managing medications, and the staff helps with bathing or moving around if needed, always trying to respect each person's dignity and independence. The facility's certified by the Department of Health and Mental Hygiene and is run by a non-profit board, so decisions stick closely to the mission of serving low-income older adults. Holly Place takes careful steps to make moving in easy, works to coordinate care with doctors or nurses if medical issues come up, and pays close attention to health or dietary needs, providing safe food service for people whose diets are restricted by things like allergies or diabetes.

    Residents live in furnished rooms, and staff helps with housekeeping, laundry, and personal care, offering dry cleaning as well, so nobody has to worry about those chores. Common spaces, like the dining room, are used for planned meals and group activities, and there's always an eye on safety with an emergency alert system throughout the building. Transportation and parking options are available for those who need them, and every care plan is made to fit the resident's own situation, so some people get a bit more help while others maintain plenty of independence, but everyone gets the basics like meals, daily living assistance, friendly staff, and a supportive setting. The atmosphere stays welcoming and friendly because staff and residents alike know that many folks living there didn't have anywhere else to go or couldn't afford pricier choices in the area, so it's always been important for people to feel at home and treated with kindness.

    People often ask...

    Holly Place offers competitive pricing, with rates starting at a cost of $1,770 per month.

    Holly Place offers assisted living and board and care.

    The full address for this community is 268 S Potomac St, Hagerstown, MD 21740.

    No, Holly Place does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Maryland, the Department of Health's Office of Health Care Quality licenses assisted living programs and publishes the results of its surveys and complaint investigations.

    License number355
    Facility typeAssisted Living Level 3
    Capacity15 residents
    EffectiveMarch 1st, 1988
    Special certificationAlzheimer's Care: Mild
    View the official license record

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Holly Place. The information above has not been verified or approved by the owner or operator. For exact information, please contact Holly Place directly. There is no cost for this service. We are compensated by the community you select.

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