Overall sentiment in the reviews for Complete Care at Hyattsville is highly mixed and polarized, with strong praise for specific staff members and programs contrasted against repeated and serious complaints about cleanliness, responsiveness, and safety. Many reviewers singled out individual nurses, CNAs, therapists, front-desk staff, and activity personnel by name for exemplary, compassionate, and personalized care. Physical and occupational therapy, discharge planning, and certain administrative supports were repeatedly described as effective and instrumental in recovery for some patients. Several families praised receptionists and activity staff for creating a welcoming environment and for maintaining frequent, encouraging contact with residents.
However, alongside these positive accounts are numerous, detailed allegations of neglectful conditions and systemic problems. A large cluster of reviews report unresponsiveness to call lights, long delays for bathroom assistance, infrequent bathing and linen changes, and staff who appeared inattentive or distracted on duty. Multiple reviewers described strong odors of urine, cigarette smoke, or marijuana, dirty floors, peeling paint, and maintenance issues such as torn window screens and backed-up toilets. There are multiple safety-related complaints: lack of bed rails, thin or inadequate mattresses, mattresses on floors, poor supervision of fall-risk residents, and at least one report of an IV port left in for multiple days despite family requests. These types of reports raise consistent concerns about both basic hygiene and resident safety in parts of the facility.
Facility condition and maintenance emerge as a recurring theme with starkly different experiences reported. Some families describe the center as extremely clean, well-maintained, and free of odors, while others report a dated, musty, or even 'condemned-looking' environment with serious plumbing and HVAC problems. Specific incidents like a prolonged A/C outage, reports of bed bugs, busted windows patched with plastic, and unreliable elevators contributed to perceptions that infrastructure upkeep is inconsistent. Multiple reviewers suggested the facility appears different from marketing photos and urged regulatory oversight; at least one reviewer explicitly encouraged a health department inspection.
Staffing and management perceptions are a major dividing line in reviews. Numerous accounts praise individual staff members and commend leadership figures for responsiveness and advocacy, citing examples of administrators and social workers who intervened effectively. Conversely, many families reported that administration and leadership were unresponsive when safety or care concerns were raised, with complaints about slow or no follow-up from business office or social work after serious incidents, including after a patient death in one report. Understaffing and variable staff skill/experience were often blamed for lapses in care, and several reviewers described an inconsistent standard of care that appears to depend on shift, unit, or which staff members are on duty.
Dining and therapy are two areas with contrasting experiences. Physical and occupational therapy received consistently strong positive remarks: staff competency, coordination, and positive impact on recovery were common. Dining reports were mixed — some reviewers praised the chef and said the kitchen responded to complaints, while many others described poor meal quality, lack of nutrition or variety, and unappealing textures. Activities programming is frequently noted as a highlight; the activities team received repeated praise for engaging residents and providing emotional support.
Notable patterns from these reviews are the high variability of experience and the presence of both standout positives and serious negatives within the same facility. That suggests uneven adherence to standards across shifts, floors, or pods, and points to possible operational problems such as staffing shortages, inconsistent training, or turnover. Specific, serious incidents cited (left IV port, bed bug, delays that contributed to medical deterioration, plumbing backups) are red flags that multiple families independently reported. At the same time, the repeated naming of individual staff who provide exceptional care indicates pockets of strong practice and committed employees.
In summary, Complete Care at Hyattsville elicits strongly divided impressions: when well-staffed and managed, reviewers report compassionate, effective clinical care, excellent therapy services, helpful reception, and uplifting activities. Yet a substantial portion of reviews detail neglectful, unsafe, or unsanitary conditions, slow or absent staff response, maintenance failures, and inconsistent management follow-through. Families and prospective residents should regard this facility as one with potentially excellent caregivers and programs but also with documented risks tied to inconsistent cleanliness, staffing, and maintenance. Decisions about placement would benefit from direct questions to administration about staffing ratios, cleaning protocols, recent inspection results, HVAC and pest control measures, and escalation procedures for safety concerns, and from on-site visits at multiple times of day to verify consistency of care.
