Charlotte's Home Inc

    13715 Village Mill Dr, Maugansville, MD 21767
    • Assisted Living
    • Memory Care

    Feels like home, caring community

    I'm very pleased with this community - it truly feels like home, not a sterile facility. Rooms are spacious and clean, the staff are consistently caring and friendly, and the home-cooked meals and activities are excellent. I'm proud to be part of it and would recommend it.

    Current/former resident
    Jul 2026

    Schedule a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Reviews

    3.83·(12)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.0
    • Staff

      3.6
    • Meals

      4.5
    • Amenities

      2.6
    • Value

      4.0

    Pros

    • Home-like atmosphere
    • Spacious resident rooms
    • Open, welcoming entry/access
    • Compassionate, friendly staff
    • Consistent staff assignments
    • Quiet, residential setting
    • Home-cooked meals
    • Engaging activities
    • Perceived good value for cost

    Cons

    • Low staffing levels affecting supervision and responsiveness
    • Inconsistent housekeeping and maintenance
    • Aging facility finishes and need for remodeling
    • Layout and circulation that passes through service areas
    • Limited private-room availability and privacy
    • Accessibility challenges for residents with mobility or cognitive needs
    • Lax enforcement of safety protocols (for example, oxygen and smoking controls)
    • Variable overall quality and family satisfaction

    Summary of reviews

    The reviews for Charlotte's Home Inc present a mixed but informative picture. Positive feedback centers on the facility’s residential character: reviewers describe a home-like, non-institutional environment with spacious rooms, an open and welcoming entry, and a generally quiet atmosphere. Many families praised the care team as compassionate and friendly, with consistent staff assignments that support relationship-based care. Dining and social life were also noted as strengths by several people — home-cooked meals and organized activities contributed to the sense that the community is comfortable and provides reasonable value for cost.

    Alongside those strengths, a set of operational concerns recur. Staffing levels were a frequent source of worry; reviewers mentioned low caregiver presence and situations that suggest supervision and responsiveness can be inconsistent. Safety-protocol enforcement is another area of concern, with at least one account indicating potential risks where resident behaviors and assistive-device safety (for example, oxygen use) were not consistently managed. These issues are best understood as gaps in supervision and policy enforcement rather than isolated administrative errors.

    Facility condition and layout are additional themes. Several comments point to aging finishes, maintenance needs, clutter in some areas, and specific surface damage. The physical layout also draws critique: pathways that require passage through service areas (for example, walking through a kitchen) and an upstairs unit assignment that may be unsuitable for residents with mobility or cognitive limitations. Privacy constraints were raised where shared rooms are used, indicating limited availability of private accommodations for residents who prefer or require them.

    Taken together, the pattern in these reviews suggests a facility with clear strengths in atmosphere, staff continuity, and communal life, but one that faces operational challenges in staffing reliability, maintenance, safety-protocol enforcement, and accessibility/rooming options. Prospective residents and families should plan an in-person tour that assesses current staffing ratios and schedules, asks about safety policies (including oxygen and smoking rules), inspects room types and privacy options, and reviews any planned maintenance or remodeling. Those who prioritize a home-like setting and consistent caregivers may find this community appealing; families for whom robust staffing, strict safety enforcement, and modernized facilities are essential should seek clarification from management before deciding.

    Reviews written on Mirador

    We have no reviews to show about Charlotte's Home Inc.

    Help other families by writing a review about your experience with this community.

    Location

    Map showing location of Charlotte's Home Inc

    Charlotte's Home Inc is located at 13715 Village Mill Dr, Maugansville, MD, 21767.

    About Charlotte's Home Inc

    Charlotte's Home Inc sits on a quiet residential street in Maugansville, Maryland, offering a small, close-knit setting for up to 15 residents, and this place keeps things tidy with housekeeping and laundry, so residents can focus on enjoying their days. Residents have their meals prepared on-site, with up to three nutritious options per day, including snacks, and special diets like kosher or vegetarian are available too so folks have choices that fit them best, and the communal dining room gives everyone a nice space to eat together. This community offers assisted living with 24/7 caregivers, round-the-clock nurse visits, and medication management, and there's help for daily tasks like dressing and grooming, plus more hands-on support like transfers with lifts and standby help if someone needs it, and care plans are always adjusted to fit what each person needs as things change over time.

    The facility has a purpose-built memory care section in its own secured building called Viva at Hagerstown with room for 56, and also a specialized memory care unit at Seaton Hagerstown with space for 75 residents, both using wander alert systems to help keep people safe if they're at risk of getting lost or confused, and these areas accept residents with Alzheimer's, dementia, and even those with behavioral concerns or physical acting out, so families don't have to worry about whether their loved ones will be turned away in a crisis. Charlotte's Home offers board and care services in a home-like setting with plenty of support for activities of daily living and a continuum of care that lets residents stay put as their needs increase, and staff remain on-site at all times to check on everyone, provide reminders for grooming or toileting, administer medicine, and even handle insulin or blood sugar testing when needed.

    Everyone can use indoor and outdoor common spaces, including a garden, a deck, and a cozy lounge with a TV and even an aquarium, which makes it easy for folks to relax or spend time with friends, and those who like a bit of fresh air can visit the manicured lawns and green trees around the property. This community welcomes pets and offers resident parking, and there are wheelchair-accessible showers, making things easier for everyone. Visiting hours aren't restricted, helping families stay connected as often as they want, and there's transportation to the local senior center, plus activity centers, enrichment classes, social clubs, and outing opportunities, so residents have plenty to do and rarely feel cooped up.

    Staff can help arrange hospice services and handle aging in place, making those tough times a bit less stressful for everyone involved, and therapists drop in when residents need extra help with therapy or rehabilitation, while faith-based needs are covered too with devotional services available right on site. The facility connects to other senior communities close by like Leoni's Assisted Living and Golden Girls Assisted Living, and nearby hospitals include Western Maryland Center and Brook Lane Health Services should something more urgent come up. Charlotte's Home Inc feels like a welcoming, supportive place, rooted in Southern hospitality, where seniors can live with help, safety, and as much freedom as possible, all in a familiar, easygoing environment.

    People often ask...

    Charlotte's Home Inc offers assisted living, memory care, and board and care.

    There are 11 photos of Charlotte's Home Inc on Mirador.

    The full address for this community is 13715 Village Mill Dr, Maugansville, MD 21767.

    No, Charlotte's Home Inc does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Maryland, the Department of Health's Office of Health Care Quality licenses assisted living programs and publishes the results of its surveys and complaint investigations.

    License number349
    Facility typeAssisted Living Level 3
    Capacity15 residents
    EffectiveJune 1st, 1991
    Special certificationAlzheimer's Care: Mild, Moderate, Severe
    View the official license record

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Charlotte's Home Inc. The information above has not been verified or approved by the owner or operator. For exact information, please contact Charlotte's Home Inc directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of this community?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 37 facilities$3,429/mo
    2. 29 facilities$3,691/mo
    3. 33 facilities$2,997/mo
    4. 17 facilities$3,497/mo
    5. 48 facilities$3,321/mo
    6. 11 facilities$4,102/mo
    7. 29 facilities$3,805/mo
    8. 46 facilities$3,321/mo
    9. 47 facilities$3,321/mo
    10. 34 facilities$3,122/mo
    11. 22 facilities$3,701/mo
    12. 26 facilities$3,165/mo
    © 2026 Mirador Living