Overall sentiment across the reviews is mixed but leans negative, driven by recurring and severe maintenance, safety, and management problems despite a handful of positive comments about location and some staff interactions. Multiple reviewers praise the building's location, proximity to shopping (noted as a roughly four-minute walk), and in several cases describe the staff as friendly or amazing in initial contacts. Some reviewers also commented that common areas were kept relatively clean and that the building can be comfortable for senior residents. However, these positive notes are outweighed for many reviewers by persistent and significant problems affecting habitability, safety, and administrative reliability.
Care quality and resident safety: Several reviews raise very serious safety and suitability concerns for seniors. Reported incidents include at least one physical attack on a resident and descriptions of an environment that reviewers considered unsafe for seniors. Some reviews specifically mention the presence of residents in a pretrial or reentry program and position that as contributing to a dangerous environment. Multiple reviewers said management failed to act after safety incidents, which amplifies the concern. For families or seniors prioritizing safety and a secure environment, these reports are a major red flag.
Staff and management: The reviews paint a bifurcated picture of staff interactions. A number of reviewers praise staff friendliness and helpfulness in initial encounters, while several others describe unprofessional or rude behavior, including lost keys for about 15 minutes, a housing specialist behaving unprofessionally, staff hanging up on calls, and general rudeness. More broadly, management is repeatedly characterized as disorganized, unhelpful, and sometimes unresponsive. Administrative failures include billing issues (recurring balance due notices despite tenants providing proof of payment) and charges for parking despite there being no designated spot. These administrative problems have led at least one reviewer to move out and several to recommend against the building.
Facilities, maintenance, and cleanliness: Maintenance and pest control are consistent pain points. Reviews describe a long-running roach infestation in at least one apartment lasting almost two years, reports of bed bugs, and dead insects seen on carpets and windowsills. Several reviewers reported nonfunctional kitchen appliances and generally poor maintenance; even newer kitchen installations were described as disappointing in quality. While some reviewers remarked that the building can be kept clean and that common areas were ‘best kept secret,’ the presence of pests and failing appliances indicates systemic maintenance shortfalls rather than isolated incidents.
Value, upkeep, and building condition: The building is described as older and in need of updates and repairs. Several reviewers note frequent rent increases and conclude the value is poor relative to what is delivered. While location and comfort for some seniors are positive factors, the ongoing maintenance issues, pest problems, and administrative frustrations contribute to the perception that the building does not represent good value for money.
Amenities, dining, and activities: Reviews provide little concrete information about dining services or organized activities; the facility appears to be an apartment-style senior building rather than a full-service assisted living community. One reviewer noted that residents were quiet or not speaking, which could indicate low engagement, but there is no substantive data on programming, meals, or recreational activities. Prospective residents should request specifics about programming and communal services during a tour.
Patterns and recommendations: The dominant patterns are recurring pest infestations, inconsistent maintenance, serious safety concerns reported by multiple reviewers, and administrative and billing dysfunction. While some tenants report positive staff interactions and appreciate the location and comfort, the frequency and severity of negative reports—particularly around pests and safety—warrant caution. Prospective residents or family members should (1) ask management for pest-control logs and recent inspection records, (2) request documentation of safety policies and incident response procedures, (3) verify billing and parking arrangements in writing, and (4) tour multiple units (and speak to current residents) to assess cleanliness and appliance condition. Given the reported issues, those prioritizing safety, reliable maintenance, and transparent management should carefully vet the property before moving in.
