Overall sentiment in the reviews is deeply mixed and polarized: many reviewers praise Collingswood Rehabilitation & Healthcare Center for its rehabilitation services, therapy teams, and specific compassionate staff members, while an equally large and vocal set of reviews describe serious, sometimes dangerous failures in nursing care, staffing, and management. The dominant positive theme is the facility's rehabilitation program — physical, occupational, and speech therapy staff are repeatedly described as professional, motivating, and effective in getting patients stronger and home. Several reviewers credit therapy teams and individual therapists with substantive functional improvement. On-site specialty services (notably dialysis and respiratory therapy) are also frequently cited as strong points, with several mentions of 24/7 respiratory coverage and competent dialysis care.
However, a contrasting and substantial negative narrative centers on inconsistent nursing and aide care. Many reviewers describe a clear day-vs-night and weekday-vs-weekend discrepancy: daytime and therapy shifts are often responsive and attentive, while nights and weekends are repeatedly characterized as short-staffed, unresponsive, or even abusive. Common complaints include call buttons going unanswered for long periods (30–60+ minutes), residents left in urine or feces for hours (with several reports citing 6–24+ hour delays), delayed or missed medications, and delayed responses to acute symptoms such as pain, vomiting, breathing difficulty, and chest pain. Multiple reports describe resulting harms including bedsores, falls found hours after they occurred, emergency transfers to hospital, and at least one near-fatal outcome according to reviewers. These are not isolated gripes — patterns of neglect and failure to monitor or assist vulnerable residents appear repeatedly across different reviewers.
Communication and administrative issues are another prominent negative theme. Families frequently report poor communication about condition updates, discharge planning, medication changes, and billing. Several reviewers mention that social work or business office staff are hard to reach, that phone lines lack voicemails or are left unanswered, and that unexpected bills or collection notices were issued. A number of reviews also record lost or stolen personal items, laundry mix-ups, and chaotic or disrespectful handling of residents' belongings during moves or discharges. These operational failures add to family frustration and diminish trust even where clinical therapy was successful.
Hygiene and environmental concerns are mixed: many reviewers say the facility is overall clean and well-kept, with fresh-smelling lobbies and spotless rooms, while other reviews describe strong urine or malodors on the first floor, uncleaned feces, and widespread insufficient personal hygiene (infrequent bathing, no face-washing or teeth-brushing, hair not washed for months). The discrepancy suggests variability by unit and shift: certain wings or floors and specific staff teams maintain cleanliness and personal care standards, while others fall short. Equipment and supply problems are also noted — broken beds, malfunctioning call systems, broken wheelchairs, absence of lifts, and reports (in at least one review) of missing emergency equipment such as a crash cart or limited vital-sign devices.
Dining and activities receive mixed but generally positive commentary from many reviewers: several people praise food variety, generous portions, visible weekly menus, accommodating special diets, and a strong activities/recreation program that boosts morale. At the same time, other reviewers recount poor food quality (stale bread, cold meals, too much repetitive chicken) and inadequate assistance at mealtime for residents who need help. Activities teams and some named recreation staff receive high praise and appear to be consistent bright spots in resident experience.
Management and follow-up show uneven performance. Multiple reviewers credit particular administrators, admissions staff, or floor supervisors for being helpful, communicative, and proactive; these individuals can make a big positive difference in admissions, transitions, and family communication. Conversely, other reviewers say management was unresponsive to serious complaints, that regional directors' interventions produced only temporary improvements, or that filed complaints did not result in sustained corrective action. Several reviews explicitly recommend regulatory reporting or health department complaints, with some reviewers saying the facility should be shut down because of safety concerns.
Notable patterns and risks emerging from the reviews: (1) strong specialization in rehab and therapy with evidence of good outcomes for short-term rehab patients; (2) persistent, recurring issues with nursing care, especially on night and weekend shifts, producing allegations of neglect and abuse that merit close attention by families and regulators; (3) systemic communication and administrative weaknesses that compound clinical problems; and (4) substantial variability by unit, shift, and individual staff — meaning experiences can range from excellent to unsafe. For prospective residents and families: Collingwood appears to offer high-quality therapy and certain strong clinical services (dialysis, respiratory), but if long-term nursing oversight, timely assistance, or consistent personal care are priorities, the reported inconsistencies and severe negative incidents suggest careful, ongoing monitoring is necessary. Families visiting or considering placement should ask specific, shift-level questions about staffing ratios, night/weekend nurse coverage, call-button response times, skin-care and bathing policies, medication administration protocols, infection-control procedures, and how the facility handles complaints and missing belongings. Documented praise for individual staff members and departments indicates that pairing with known competent teams (when possible) may improve outcomes, while the recurrent negative reports indicate real and significant risks that should not be ignored.
