Overall sentiment across the reviews is strongly positive about the quality of personal care and the staff, while expressing notable concerns about space, programming, and some operational issues. The dominant theme is that caregivers are compassionate, attentive, and genuinely invested in residents’ well-being. Multiple reviewers specifically praise the staff (including named staff), describing them as warm, angelic, and like extended family. Families report clear, transparent communication from management, and many describe the transition into the home as smooth and supportive. Clinical and medical supports are also frequently mentioned as strengths: on-site nursing, visiting doctors, diabetes monitoring, physical therapy, and visiting nurses contribute to measurable health improvements for some residents.
Facility cleanliness and atmosphere are repeated positives. Reviews describe the building as immaculately clean, safe, and ADA-compliant, often noting a home-like environment with welcoming touches (fresh flowers, warm decor) and bright seating areas with plenty of natural light. Meals receive consistent praise as well—many call them delicious, home-cooked, and report that food is regularly provided, sometimes directly to residents’ rooms when needed.
However, several practical and organizational concerns recur. Space and layout problems are prominent: reviewers describe the facility as crowded, with many residents and a chopped-up or cookie-cutter layout across multiple floors. Bedrooms are often small and frequently double-occupancy, and the facility is two stories with steep stairs; while a chairlift is available, multiple reviewers raised mobility and accessibility concerns related to the stairs. The dining area is described as small, and the overall footprint contributes to a perceived overcrowded feel.
Social programming and daily activities are another consistent weakness. Multiple reviews note very limited activities—often only a TV in the living room or card games—with no dedicated activities room and limited resident socialization. Some accounts link meal delivery to rooms with decreased social interaction. Staffing levels and supervision are questioned by several reviewers who worry there may not be adequate staff coverage to supervise the number of residents, which ties back to the overcrowding concern.
Other operational issues surfaced in several reviews: language barriers with some caregivers that can impede communication, reported pest/bug issues, and mentions that planned renovations have not yet begun. There are also specific administrative concerns about the clarity and honesty of Medicaid waiver status; a few reviewers described the waiver as misrepresented or unclear. These items suggest areas where management attention would substantially improve family confidence.
In summary, Three Angels Assisted Living is consistently described as a caring, medically attentive, and very clean facility with a warm, family-like atmosphere and quality meals. Those priorities make it a strong option for families who value compassionate hands-on care and on-site medical support. Conversely, prospective residents and families should weigh the facility’s limitations: small or shared bedrooms, crowded conditions, limited activities and social programming, potential language barriers, and accessibility challenges due to stairs. The Medicaid waiver ambiguity, reported pest issues, and concerns about staffing/supervision are additional factors to verify directly with management. If clinical support, kindness, and cleanliness are the top priorities, reviewers generally recommend the home; if private space, robust activities, and clearer administrative practices are crucial, families may want to ask detailed questions or consider alternatives.
