Mother of Mercy

    230 Church Ave, Albany, MN, 56307
    3.4 · 13 reviews
    • Independent living
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Caring staff, inconsistent leadership, issues

    I'm torn: I've seen real improvements - friendlier leadership, fresh renovations, lots of activities, and many genuinely caring staff who made residents happier - and that has me leaning toward staying. At the same time management is inconsistent with high turnover, some supervisors are bossy, and there have been troubling care failures (lost hearing aids/clothes, yelled-at residents, unreliable laundry, and mediocre pre-boxed meals). Overall the employees I met were loving and attentive, but inconsistent leadership and safety/quality issues mean you should check it out in person and ask tough questions.

    Pricing

    Schedule a Tour

    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    3.38 · 13 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.7
    • Staff

      2.6
    • Meals

      1.5
    • Amenities

      4.5
    • Value

      3.4

    Location

    Map showing location of Mother of Mercy

    About Mother of Mercy

    Mother of Mercy is a non-profit, church-related senior living community that's been helping older adults since 1959, offering a modern but home-like place with 76 certified beds and usually about 56 residents each day. The facility's Care Center gives comprehensive health and residential services, with skilled nursing, rehabilitation programs, memory care called Memory Lane, and a Rapid Recovery Care Center for short-term needs, while independent living is available at Pondview Estates and assisted living apartments are there too, each set up for comfort and nice views from patios or balconies. Staff provide care following federal standards, put up nurse staffing info every day, and use a detailed QAPI and QAA plan to keep up quality, and they've earned A+ ratings and sometimes "zero deficiencies" from the Minnesota Department of Health, although inspection reports show a total of 32 past deficiencies, including some related to infection control. The nurse turnover rate stands at 55.2%, which is higher than the state average, but nurse staffing hours reach 4.50 per resident per day, more than usual for the state. Mother of Mercy focuses on care that matches each resident's wishes and goals and offers palliative, hospice, and therapy services for those who need them. The community features secured memory care areas set up as small houses with private apartments, all leading to central living or dining spaces, and there's a range of activities like music, crafts, outings, bingo, senior prom, family day, and spiritual care with daily church services. Seniors living here can take part in wellness programs, pet therapy, hand massages, and enjoy nutritious meals in comfortable spaces. The staff are known for being dedicated and caring, and the community draws on its Catholic roots and Christian faith, welcoming everyone with dignity and respect. Mother of Mercy keeps all inspection reports available, documents its staffing and quality efforts openly, and continues to adapt its programs and services to support older adults in a safe and comfortable way.

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