Overall sentiment: Reviews for Edgemont Place are strongly polarized but with a clear concentration of praise for its memory-care focus, warm staff, dining program, and social environment. Many reviewers describe the facility as beautiful, home-like, and peaceful, noting inviting common areas, patios, gardens, and well-sized rooms. A large portion of families praise the direct care staff — caregivers, CNAs, and nurses — as caring, compassionate, and highly engaged; several individuals singled out specific staff members (e.g., a head nurse, the dietary director, and other nurses) as advocates who provided attentive, individualized care. Multiple reviews highlight the community's strength in memory-care specialties (Alzheimer’s and Parkinson’s), therapeutic and individualized activities, and a team approach to care planning that includes family meetings and regular communication when leadership is effective.
Care quality and safety: A significant number of reviews attest to high-quality, specialized memory care with robust activity programming, daily exercise, and individualized therapeutic approaches. Families reported smooth admissions, clear initial communication, helpful hospice collaboration, and comfort during end-of-life care when the team was engaged. Safety features such as ceiling motion monitors and proactive nursing follow-up were mentioned positively. However, there is a recurring and important counterpoint: several reviewers reported serious safety concerns including falls with delayed assistance, unexplained injuries that required hospitalization, and incidents for which families felt investigations were inadequate or withheld. These incidents often coincided with reports of staff inexperience, turnover, and a perceived decline in oversight, and in a few cases prompted residents to be moved out.
Staffing, turnover, and management: Staffing and leadership are the most mixed themes. Many families describe staff as warm, friendly, and family-like — responsive, affectionate with residents, and creative with activities and décor. Conversely, other reviewers report frequent administrator and caregiver turnover, inexperienced new staff, distracted employees (phones), and some aides perceived as indifferent or unengaged. Several reviews tie these staffing problems to management issues: transitions in ownership or executive leadership reportedly led to service inconsistencies and a decline in quality for some residents. Reviewers’ experiences with management range from “exceptional, responsive and genuinely caring” to “rude, ineffective, and in over her head.” This variability suggests the resident experience may depend heavily on current leadership and staffing stability.
Facilities, cleanliness, and environment: Many reviewers praise the physical environment — a single-story plan, attractive décor, outdoor spaces (patio, waterfall, garden), and clean, odor-free hallways and rooms. Housekeeping and laundry are often commended as well-managed with daily floor cleaning. Yet several reviews contradict this, reporting unpleasant smells (urine or feces), a seriously delayed cleaning incident (fecal smear left outside a door for days), and general run-down impressions by some families. These conflicting reports indicate facility maintenance and sanitation are generally strengths but have had notable lapses that cause significant family concern when they occur.
Dining and activities: Dining is consistently listed among the facility’s strengths. Multiple families describe restaurant-style dining, varied menus, individualized meal options, a wonderful dietary director, and delicious, balanced meals (including desserts and holiday highlights like a Christmas prime rib). Activities are described as plentiful, creative, and engaging — bingo, art and crafts, mini golf, outings, exercise programs, and frequent social events — and many reviewers credit activities staff with boosting resident engagement. The combination of good food and active programming is often cited as a key reason families recommend Edgemont Place.
Communication, family involvement, and value: When communication is strong, families report clear, frequent updates, a collaborative approach to hospice decisions, rapid issue resolution, and inclusion in care planning. Regular family meetings and move-in support are positive features. However, poor or inconsistent communication is a recurrent complaint, including messages not returned, promised services not delivered, and families needing to advocate aggressively for care. Pricing is described as all-inclusive/flat-rate and reasonable by some, but others report cost increases without improved services and question value when staffing or care quality dips.
Patterns and recommendations: The dominant pattern is a facility with many clear strengths — memory-care specialization, strong dining, rich activities, welcoming physical spaces, and many devoted caregivers — but with variability linked to staff turnover and management stability. Positive reviews often emphasize consistent leadership and long-term staff presence; negative reviews frequently coincide with changes in ownership or management and with episodes of staffing shortages. Prospective families should weigh the consistently praised aspects (specialized memory care, dining, activities, small community feel) against the reported inconsistencies in staffing, communication, and occasional serious incidents. Visiting multiple times at different hours, asking about current leadership and turnover rates, reviewing incident reporting procedures, and confirming staffing levels may help families assess whether the current environment matches the positive experiences other reviewers described.
Bottom line: Edgemont Place receives many strong endorsements for its memory-care programming, caring frontline staff, dining, activities, and pleasant environment, but it also has a meaningful set of recurring concerns — primarily around turnover, inconsistent management, communication breakdowns, and isolated but serious safety/cleanliness incidents. The experience appears to vary by timing and unit, so thorough, recent, and repeated in-person evaluation plus direct questions about current staffing and incident protocols is advisable before choosing this community.