The reviews of Brookview Cottage, Inc. present a notably mixed portrait, with clear positive aspects reported by some reviewers and serious safety and quality concerns raised by others. Positive comments focus on the facility's atmosphere and certain staff interactions: several reviewers say rooms are nice and clean, the setting is quiet and residential, there is a large deck and outdoor opportunities, and staff are friendly with good resident interaction. Meals are described as good by some and even tailored to individual preferences in some accounts. Some reviewers also note outside programs and say they would recommend the facility.
Contrasting sharply with those positives, several reviews raise significant clinical and operational concerns. Multiple summaries specifically call out lack of proper PPE and an absence of a full-time RN, which are red flags for infection control and clinical oversight. Caregivers are described as untrained, with explicit mentions that staff are not trained in safe transfers or bed positioning. There are reports that residents were left unsupervised and that caregivers are transferring to Hospice, which suggests staffing instability or role confusion. Such issues combined can materially increase the risk of falls, pressure injuries, improper transfers, and inadequate management of acute clinical needs.
The facility's environment is described inconsistently. While some reviewers praise clean, well-maintained rooms, a large deck, and a quiet residential feel, at least one reviewer characterizes the home as dirty and others mention small living quarters. Similarly, activities are a point of divergence: some reviewers report outside programs and enjoyable use of outdoor space, while others say activities are non-existent. These mixed accounts point to variability in resident experience—possibly by unit, shift, or time period—rather than uniformly good or bad conditions.
Dining impressions are also split. Positive reports highlight meals that are good and sometimes tailored to client preferences, whereas a negative comment states that everyone receives the same meal, implying a lack of consistent personalization. This again reflects an overall pattern of inconsistent service: certain aspects (cleanliness of rooms, friendly staff, pleasant outdoor spaces, and good meals) appear to be real positives for some residents, while others do not experience those benefits.
Staff behavior and management-related issues are another recurring theme. The allowance of staff smoking outside and reports of caregivers moving to Hospice roles are mentioned as concerns. The combination of untrained staff, a lack of a full-time RN, and reports of residents being left unsupervised suggests gaps in supervision, training, and clinical governance. Even where staff are described as friendly and engaging, those interpersonal positives do not appear to fully mitigate critical training and safety shortfalls described in other reviews.
Overall, the reviews indicate that Brookview Cottage offers several attractive features—clean rooms for some residents, a calm residential environment, outdoor space, and positive staff interactions—yet there are serious and specific concerns about clinical oversight, infection control, staff training in transfers/positioning, supervision, and consistency of services (activities and dining). The most important pattern is inconsistency: experiences vary widely among reviewers. Prospective residents and families should weigh both sets of feedback carefully and seek direct, up-to-date verification on clinical staffing (RN coverage), caregiver training and supervision, infection-control practices including PPE availability, activity programming, and dining personalization before making placement decisions.
