Overall sentiment is strongly mixed: many reviews praise the community for compassionate, family-focused care, robust activities and a home-like atmosphere, while a substantial number of reviews describe serious clinical, cleanliness and safety concerns. Positive reviewers consistently highlight warm, attentive staff members, successful short-term rehab outcomes, varied activity programming (notably intergenerational events and on-site daycare), an engaged executive leadership in some cases, and a pleasant campus with convenient access to a nearby hospital. Several families report that their loved ones thrived socially—enjoying art, music, outings, visits from children, church services and a range of events—and that therapists and some nurses provided excellent, timely rehabilitation and supportive care.
However, those positive reports sit alongside multiple and sometimes serious negative accounts. A recurring theme is understaffing: reviews describe long wait times for call-button responses, delayed meals, postponed or missed showers, and staff appearing overwhelmed. Clinical concerns are prominent and specific: several reviewers described missed or delayed detection of infections (two reported UTIs, at least one unrecognized pneumonia and missed fevers), inconsistent medication timing, delayed or mishandled diagnostic results (X-rays/labs), and alleged improper topical treatments and resulting skin issues (including bedsores). There are also alarming safety-related reports — a choking incident reportedly not acted upon, multiple falls with family not notified, and claims of residents left in bed instead of being taken to hospital. These issues indicate potential gaps in nursing assessment, monitoring and escalation.
Cleanliness, incontinence and personal-care issues are another significant pattern. Some family members report dirty briefs, poor catheter area hygiene, soiled incontinence supplies, and inconsistent housekeeping (filthy rooms, floors not cleaned). Conversely, other reviewers report clean facilities and good laundry service; this divergence suggests inconsistent performance across shifts or units rather than uniform facility-wide standards. Security and trust issues appear in multiple reviews: allegations of staff theft of valuables, missing personal items, rude or mocking behavior by staff, and troubling claims about kitchen practices and staff misconduct (reports of open alcohol in the kitchen, underage workers). At least one reviewer referenced external regulatory actions (OSHA and state health department reports), which, if accurate, would underscore systemic problems noted by families.
Staffing quality and professionalism are described in polarized terms. Numerous reviews praise individual caregivers, nurses and therapy staff as kind, compassionate and life-extending; many highlight consistent staff assignments and low turnover as benefits. Yet an approximately equal or substantial subset of reviews detail unprofessional conduct — from rude front-desk behavior and billing issues to telehealth social workers responding inappropriately — and in some accounts, a culture that permits or fails to correct unsafe or disrespectful behavior. These contradictory impressions suggest variability by unit, shift, or time period: some families experienced engaged leadership, prompt communication and collaborative care planning, while others encountered dismissive responses and unresolved complaints.
Activities and social life are among the facility's strongest consistent positives. Multiple reviewers mention a broad slate of activities (art, music, bingo, sing-alongs, trips), frequent outings, and especially successful intergenerational programming tied to the on-site daycare. These features appear to deliver real benefits: improved mood, social engagement and purpose for many residents. Dining and food quality receive mixed ratings — several reviewers report good meals while others describe poor food and long meal waits tied to staffing shortages.
In summary, Ebenezer Ridges Campus appears to offer a warm, activity-rich community with capable therapists and many genuinely caring staff members, making it an excellent fit for some residents—particularly those seeking social engagement, rehabilitation or a family-oriented environment. At the same time, a significant and concerning number of reviews describe clinical lapses, cleanliness and safety failures, staff unprofessionalism, and possible regulatory issues. These negative reports are not isolated to minor complaints but include allegations of missed medical conditions, hygiene problems, theft and breakdowns in basic resident safety and dignity.
Given the polarized experiences reported, prospective residents and families should do targeted due diligence before committing: visit multiple times and on different shifts, speak privately with current residents and families about clinical care and safety, ask management for recent inspection and complaint history (state survey/OSHA reports), inquire about staffing ratios, nurse coverage and medication/pass procedures, test responsiveness (observe call light response and mealtimes), review procedures for personal item security, and confirm housekeeping and infection-control protocols. The mixed reviews suggest that while many residents receive excellent, compassionate care, there are important and potentially serious inconsistencies that should be assessed and monitored carefully.
