Overall sentiment in the reviews for Suite Living Senior Care of Burnsville is mixed but leans positive in several areas while highlighting consistent operational concerns. Multiple reviewers praise the facility’s appearance, small and home-like feel, private rooms and convenient location. Families repeatedly note strong communication from staff, regular updates about residents’ days, and personalized attention such as tailored meals and in-room dining when needed. Many comments emphasize warm, caring interactions — hugs, jokes and staff who go above and beyond — and several families explicitly state they would recommend the community and are glad their loved one is there.
Care quality is a prominent and somewhat divided theme. A substantial portion of reviews describe attentive and compassionate care, with staff portrayed as supportive and helpful. However, a recurring counter-theme is inconsistent care quality tied to staffing shortages. Several reviewers described an initial period of excellent service followed by a perceived decline: reduced supervision, residents not receiving timely help, and in one serious note, a resident losing teeth that were not found for over a month. These reports suggest that while individual caregivers are often praised, systemic staffing problems can negatively affect reliability and oversight.
Staffing and workforce conditions are a central concern across reviews. Multiple comments indicate the community is short-staffed, and caregivers are overworked — performing back-to-back room-to-room duties for long shifts without adequate breaks or dedicated employee break rooms. Reviewers mention staff being tasked with non-care duties such as dishwashing and kitchen cleaning, which can stretch resources thin and contribute to burnout. These conditions are offered as context for why a minority of reviews report rude or uncaring behavior and why some families experienced inconsistent service.
Dining receives mixed feedback. On the positive side, the kitchen is praised for being accommodating, offering personalized meals, and having an initially strong chef who created a variety of options. Conversely, other reviewers cite a change in chef leading to less appealing meals, descriptions of bland food and small portions. Families appreciate the willingness to tweak meals to resident preferences, but several note the quality and variety have fluctuated over time.
Facility, activities and family access are consistently positive. The building and marketing materials are described as beautiful and modern; the environment is small and home-like rather than institutional. A consistent plus is the range of activities and programming, which many families and residents enjoy. Families also find it easy to visit and appreciate proactive communication from staff about residents’ days.
Management and operational issues emerge as additional patterns. Some reviewers report a long wait for admission and isolated negative interactions with management (for example, an incident where a manager scolded someone for ringing a bell). Pricing is another notable concern: at least one reviewer mentioned a high cost of approximately $8,000+ per month, which some families weigh against meal quality and staffing challenges.
In sum, Suite Living Senior Care of Burnsville appears to offer a well-appointed, small-community environment with many staff who are compassionate, communicative and attentive. The most significant and recurring concerns are staffing levels and consistency: shortages and overwork appear to lead to variability in care, occasional lapses in supervision, and uneven dining quality after staffing/chef changes. Prospective families should weigh the facility’s strong points — appearance, private rooms, activities, personalized communication and some standout caregivers — against reported operational challenges and comparatively high cost. If considering this community, ask specific questions about current staffing ratios, staff turnover, dining leadership, supervision protocols, and the expected timeline for admission and onboarding to get a clearer, up-to-date picture.
