Overall sentiment in the reviews is mixed, with clear polarization between positive, personal experiences and serious operational and care-related concerns. On the positive side, multiple reviewers describe Crest View On 42nd as a pleasant, home-like assisted living community where residents are friendly and visitors enjoy spending time. The apartment-style living and the atmosphere appear to suit many residents. Several reviews single out staff members for praise—Kiara is specifically named—and some visitors describe the facility as immaculate and the staff as excellent, indicating that high-quality interactions and clean conditions are achievable at the site.
Contrasting sharply with those favorable comments are repeated and significant complaints about management, staffing, and care quality. A prominent theme is poor responsiveness from the facility—reviewers note that the phone often goes unanswered and customer service is lacking. Related to this are reports of chronic short-staffing, which reviewers tie to lapses in basic resident care and hygiene. The reviews include alarming, specific examples of neglect (one report that a resident was not bathed for over a month) and general hygiene concerns. These allegations are serious enough that at least one reviewer reports having contacted the Minnesota Department of Health, indicating potential regulatory-level issues.
Facility operations and upkeep are another area of conflict among reviewers. While some described the place as immaculate, others point to inadequate housekeeping and poor maintenance. This suggests inconsistent standards or variable performance across shifts or areas of the building. The dining experience is less contentious but not outstanding: food is described as "okay," suggesting adequacy without particular distinction. There is little direct commentary on activities or programming in the supplied summaries, so no strong conclusions can be drawn about social or recreational offerings beyond visitors enjoying their time there.
Policy enforcement and management oversight also emerged as a concern. Reviewers note a lax policy on smoking in apartments and poor enforcement, which could affect resident comfort, safety, and compliance with regulations or community expectations. Coupled with poor phone responsiveness and customer service complaints, these issues paint a picture of inconsistent management attention and potential gaps in oversight.
In summary, Crest View On 42nd appears to deliver a positive, homelike environment for some residents, with pockets of excellent staff performance and satisfying living conditions. However, the recurring themes of poor responsiveness, short-staffing, inconsistent housekeeping/maintenance, and serious allegations regarding resident hygiene and neglect are major red flags. Prospective residents and families should weigh the positive testimonials about staff and atmosphere against documented operational concerns, seek direct answers from management about staffing levels, care protocols, maintenance schedules, and smoking policies, and consider checking regulatory records (given the report to the Minnesota Department of Health) before making decisions.
