Overall impression: Reviews of Crest View - The Boulevard present a largely mixed but cautiously positive picture. Many reviewers praise the staff, affordability, and the community feel; several explicitly recommend the facility and describe it as a good value with supportive services. However, the most serious and recurring negative theme is pest‑related (both a mouse issue that was later fixed and a much more severe bed‑bug outbreak), together with concerns about management response, maintenance, and the facility’s physical upkeep. These issues temper otherwise positive experiences and are important considerations for prospective residents.
Staff and care quality: Staff receive consistently strong praise. Multiple reviewers describe employees as friendly, accommodating, helpful during move‑in, and responsive regarding care needs. Comments highlight that staff support independence and provide good care across levels (independent living through memory care and hospice). The responsiveness and warmth of staff are among the facility’s clearest strengths and are cited as a major reason people would recommend Crest View.
Facilities and physical condition: The community offers apartment living with garage options, community rooms, an outdoor courtyard, and multiple buildings, giving it a smaller, home‑like character. Reviewers appreciate the social interactions and the smaller scale. At the same time, several comments note the physical plant is not modern and is only ‘‘alright’’ aesthetically. Specific maintenance needs were mentioned: the parking lot requires resurfacing, exterior areas need more regular inspections, and the overall property is described in places as ‘‘not well kept up.’’ One reviewer wished for a separate elevator, indicating some building layout or access limitations.
Dining and activities: Dining features receive generally positive notes — reviewers mention meals, a varied menu, grab‑and‑go options, and snacks provided. The availability of an exercise group and social programming contributes to resident engagement. The combination of on‑site meals, snack availability, and activity offerings supports a lifestyle-oriented independent living environment.
Value and services: Several reviews emphasize that Crest View offers good value, with a la carte services and choices that let residents tailor care levels and services to their needs. The community is repeatedly described as economical without sacrificing the friendliness and supportive atmosphere that many residents find important.
Management, safety, and cleanliness concerns: The most significant negative pattern is related to pest control and management response. While a mouse problem was reported and fixed, a severe bed‑bug infestation was also described: reviewers report delayed notification, poor management handling, and spread to as many as seven apartment units. These reports raise red flags about cleanliness practices, communication protocols, and the effectiveness of preventative maintenance. Beyond pests, reviewers call out inconsistent cleanliness in some areas and broader exterior maintenance lapses. Together these issues suggest the need for improved inspection routines, clearer communication practices, and stronger pest‑prevention and response plans.
Bottom line and considerations for prospective residents: Crest View - The Boulevard scores highly on staff quality, community feel, affordability, and the availability of multiple care levels and flexible services. These strengths make it an attractive option for those seeking a smaller, value‑oriented senior living community with supportive staff. However, the facility has notable drawbacks related to maintenance, dated appearance, and—most critically—pest incidents coupled with concerns about management responsiveness. Prospective residents and families should weigh the strong interpersonal and service aspects against these operational issues. It would be prudent to ask management directly about recent pest control history and remediation steps, maintenance schedules (parking lot, exterior inspections), building access/elevator arrangements, and policies for resident notification and outbreak management before deciding.
