Overall sentiment across the reviews is mixed but leans positive in many key areas while showing important operational weaknesses in others. The facility receives frequent praise for having a friendly, compassionate and often highly attentive staff; many reviewers highlight nurses and specific aides as knowledgeable, quick to respond, and caring. Multiple families cited personalized relationships between caregivers and residents, describing staff as “like family” and noting that caregivers take time with questions and provide exceptional bedside attentiveness. When the staff and leadership are engaged, reviewers report organized care, strong communication, and high family satisfaction.
Facility and apartment features are another consistent strength. Several reviewers described the building as attractive, clean, and well-kept, with newer, up-to-date wings and renovated hallways on at least one floor. Apartment offerings are a selling point for many: spacious units, balconies, full kitchens, and 2-bedroom/2-bath layouts with ample storage were specifically mentioned. The campus also provides a secure courtyard and outdoor spaces, and residents can participate in activities such as day trips via a facility bus. Memory care is available on-site, which families viewed as a convenient option.
Dining and activities receive largely positive comments: meals are included and many reviews call the food “good” or “gourmet.” Staff reportedly invite families to share meals and engage residents in outings, which supports socialization and family involvement. Where staff are organized and attentive, reviewers describe calm, gentle, and patient care with easy access to help and strong caregiver continuity.
Despite these positives, there are recurring and significant concerns about operational consistency. A sizeable minority of reviews report staffing shortages, poor training, and coverage problems—particularly on weekends and certain shifts. These staffing gaps contribute to medication delays, aides arriving without supplies, missed promised care (for example, bathing/showering not provided on time), and slow or no response to call buttons. Several reviewers described poor housekeeping outcomes—dirty or cluttered apartments—contrasting with other reports of clean units. Management instability (multiple directors mentioned) and perceived disorganization exacerbate these problems and create widely varying experiences depending on the day, shift, or unit.
Safety, accessibility, and logistics also appeared as mixed issues. One review noted a wheelchair accessibility problem in a one-bedroom unit; other reviews described long hallways and a significant walk to the elevator or cafeteria, which could be important for residents with mobility challenges. Some families found the facility large, busy, and impersonal at times, and a few accounts describe unwelcoming staff interactions or not being offered a tour. Cost is another consideration: a few reviewers noted pricing is slightly higher than competing options. There are also mentions of placement limitations related to certain waivers.
Pattern and recommendation: the dominant pattern is variability—many families experience excellent, organized, and warm care with attractive accommodations and good food, while others encounter critical operational failures tied to staffing, housekeeping, medication administration, and management turnover. Prospective residents and families should prioritize asking specific, current questions during tours: staffing ratios by shift (including weekend coverage), medication administration protocols and error reporting, housekeeping schedules and standards, call-button response times (and recent metrics), availability of wheelchair-accessible units, which floors/units have completed renovations, and any known waitlists or pricing differences. If possible, request to meet the unit manager or director on duty, observe a mealtime, and speak with current residents or families about recent weekend experiences to get a clearer picture of consistency.
In summary, Select Senior Living of Coon Rapids can offer a high-quality, caring living environment with strong dining and attractive apartments when staffing and management are functioning well. However, variability in staff training, coverage, and housekeeping — along with occasional management instability — create a nontrivial risk of substandard experiences for some residents. A careful, targeted tour and direct questions about the specific operational concerns raised in reviews are recommended before deciding.
