The reviews for Edgewood East Grand Forks present a mixed picture with strong positives in everyday living and social programming but significant and serious negative reports related to communication, cultural sensitivity, placement logistics, and emergency responsiveness. Multiple reviewers praise the facility for creating a friendly, peaceful atmosphere with engaged and caring staff. Positive comments repeatedly highlight that residents are content and that staff are excellent and caring. The physical environment is described as well-kept with nice rooms, and dining receives favorable mentions ("good meals"). Activities are a clear strength: reviewers note a variety of social options, frequent activity gatherings, and specific events such as bingo on Wednesdays. Some reviewers even call the facility a "top choice," reflecting a high level of satisfaction among parts of the resident population and families.
Praise for staff and programming is tempered by a set of serious concerns reported in other reviews. Several accounts describe poor communication from staff, including an incident where a nurse hung up on a caller. There are reports of staff being unavailable or occupied with another medical episode when needed, culminating in at least one hospital transfer. These operational lapses feed into a broader theme of inconsistent responsiveness: while some staff are described as excellent and caring, other interactions are characterized as negative, and reviewers report unevenness in behavior and professionalism.
The most serious concerns involve cultural insensitivity and family trauma. One review alleges Indigenous discrimination, stating that staff refused a prayer ceremony and threatened to call police—an action that family members perceived as hostile and discriminatory. Another reviewer describes a traumatic experience for their mother and family and reports being told they were not welcome to return. These accounts indicate not only one-off communication breakdowns but incidents with deep emotional and cultural impact that affected families' willingness to continue placement.
Logistical and placement issues are another recurrent negative theme. At least one family reported difficulty finding a new placement and a delay that left their relative without placement for three days. Such placement delays are distressing for families and can compound negative experiences, especially when coupled with communication problems or perceived poor handling of cultural practices. The combination of placement difficulty, reported staff hostility in at least one case, and emergency transfer concerns suggests operational areas that require attention beyond routine care and activities.
In summary, Edgewood East Grand Forks shows clear strengths in daily resident life—engaging staff (in many reports), pleasant facilities, good meals, and an active social program that keeps residents involved and seemingly content. However, the facility also faces significant, documented problems in communication, crisis response, placement management, and cultural sensitivity. The reviews indicate variability in staff behavior and responsiveness: many families and residents are satisfied, but a minority experienced severe issues that led to trauma, emergency transfers, or the perception of discrimination. Prospective residents and families should weigh the positive reports of culture and activities against these serious concerns, and those assessing the facility would be justified in asking specific questions about communication protocols, staff training in cultural competence, emergency handling procedures, and policies governing family involvement and spiritual/cultural ceremonies.
