Overall impression: Reviews for Heritage Of Edina are mixed, with a clear split between positive experiences (particularly for independent and able-bodied residents) and serious concerns concentrated in assisted living/memory care and some clinical areas. Many reviewers praise the frontline caregiving staff, activity programming, and the campus' location and atmosphere; at the same time a number of detailed and troubling reports raise red flags about cleanliness, clinical responsiveness, communication, and management practices. The result is a facility that may suit some residents well (especially those requiring mostly independent living with active programming) but that prompts caution for families with memory-care needs or higher clinical dependency.
Care quality and clinical concerns: Reviews indicate variability in the clinical and personal care provided. Numerous accounts commend individual aides and nurses as compassionate and attentive, and several families said their loved ones felt safe and well cared for. Contrastingly, other reviews describe substandard care in memory care and assisted areas: aides who do not speak English well, unempathetic nursing staff, staff laughing at residents, urine odors and hygiene problems, residents found slumped in wheelchairs, oxygen or other orders not being followed, and at least one emergency 911 call with perceived inadequate follow-up. These reports suggest inconsistency in training, supervision, and clinical oversight—strong performance in some shifts or units but troubling lapses in others. Families should be particularly cautious when evaluating the memory-care unit and verify clinical protocols, staffing ratios, and incident follow-up procedures.
Staff, communication, and management: Staff performance is a dominant and divided theme. Many reviewers call the caregivers wonderful, praising regular communication and frequent visits from staff. Others report poor communication, aides who don’t speak English, and nursing staff lacking empathy. The sales team and management also draw mixed comments: while some find the sales and owner involvement friendly, others describe sales staff as insincere, management as difficult, and an owner who deflects blame. Additional concerns include nickel-and-dime billing practices and unexplained extra charges (for example, a reported $9 charge per blood sugar test). These patterns point to inconsistent leadership and administrative transparency. Prospective residents and families should ask specific questions about staff turnover, language abilities, how complaints are handled, and the full fee structure.
Facilities and cleanliness: Physical facility impressions vary widely. Positive comments highlight elegant, well-kept spaces, antiques and a homey décor, roomy apartments with kitchenettes, and attractive outside gardens. Activity areas and a spacious dining room are frequently praised. Yet many reviewers describe dated, dark, and depressing areas—outdated lobbies, old fixtures, contact-paper-lined cabinets, broken blinds—and odor issues, particularly urine smells in memory-care corridors. Cleanliness is therefore inconsistent across the campus and across units; some areas are maintained well while others show neglect. Given the campus is composed of multiple buildings, conditions appear uneven by building/unit, so an in-person tour that inspects memory care and hallways at different times of day would be important.
Dining and activities: Activity programming is consistently cited as a strong point: frequent musical events, guest musicians, choir, bingo, art and book groups, church activities, gardening, and seasonal parties. These offerings create an active social environment for many residents. Dining opinions are mixed: some guests like the food and appreciate three meals a day, while others report poor quality, limited menu variety, and even spoiled items. Additionally, there is no formal diabetic program noted and at least one reviewer mentioned per‑test charges for glucose checks—important operational details for those with diabetes.
Costs, policies, and suitability: Several reviewers say the pricing is reasonable and note Medicaid acceptance, making the community accessible to some families. Others warn about excessive extra charges, nickel-and-dime billing, and outsize costs relative to perceived value. The location near medical services and the availability of a care continuum (independent living through hospice) are pluses, but some families found they could not place loved ones due to required levels of care. The campus’ organization across four buildings also means placement and experience can vary depending on which building a resident is in.
Patterns and recommendations: The dominant pattern is inconsistency. Positive elements—attentive caregivers in some units, a robust activity calendar, attractive gardens, and suitable apartments for independent residents—are counterbalanced by systemic concerns in memory care, communication failures, facility maintenance, food safety/quality, and management transparency. For prospective residents/families: arrange multiple visits including at meal times and during activity periods; tour the specific unit (especially memory care) at different times to assess odors, staffing, and resident interactions; ask pointed questions about staff language capabilities, staff-to-resident ratios, clinical oversight, emergency protocols, diabetic care, additional fees, and how complaints are escalated and resolved. Verify Medicaid and contract details in writing. In short, Heritage Of Edina may be a good fit for ambulatory, independent residents seeking activities and community at a reasonable price, but caregivers and family members should exercise caution and perform detailed checks if considering memory care or higher-dependency services due to recurring and serious concerns reported by multiple reviewers.
