Overall sentiment across the reviews is mixed but leans positive for the building, physical features, and many frontline staff, while raising significant concerns about management, memory-care operations, and staffing stability. Most reviewers emphasize the facility's strong physical attributes: it is new, modern, clean, and well maintained. Apartment features are frequently praised (full kitchens, washer/dryer in unit, walk-in closets, large/full bathrooms), and the property offers practical conveniences such as indoor parking, multiple dining rooms including private dining spaces, and an on-site restaurant that serves both residents and the public. Amenities like a workout room, plentiful activities, and social spaces contribute to a home-like atmosphere that many residents and families enjoy.
Staff performance and resident experience receive many positive mentions. Numerous reviewers describe staff as friendly, caring, compassionate, and knowledgeable. Several accounts specifically thank staff for going the extra mile during the COVID-19 pandemic — keeping residents safe, maintaining services, enabling safe socialization, and helping families stay connected. Families report smooth move-ins, that residents have made friends, and that activities are enjoyable and varied in many parts of the community. Communication and personal recognition (staff knowing residents and families by name) are recurring strengths cited by multiple reviewers.
However, a consistent and significant set of concerns centers on management, staffing levels, and memory-care services. Multiple reviewers report high staff turnover and a revolving door of administrators, which they link to inconsistent leadership and operational problems. Staffing shortages are described as causing longer wait times for resident assistance. Several reviews specifically call out memory care as poorly managed: examples include promises of full-time memory-care activities that were not delivered, reports of 'zero activities' for memory residents, and an overall impression of inadequate care in that unit. These problems contrast sharply with the positive reports about staff compassion and the physical environment, creating a pattern where frontline caregivers are often praised but system-level leadership and consistency are criticized.
Financial and transparency issues are also raised by some reviewers. Complaints include being charged for contracted services that were not provided, concerns about donation handling and paperwork, and a perceived lack of openness around billing and state reimbursement matters. These reports compound worries about management and suggest prospective residents and families should review contracts and billing practices carefully.
Dining and activities receive generally favorable comments: meals are included, food quality is described as mostly good, and many residents enjoy a variety of social programs. Yet the positive picture of dining and activities is not universal; the most serious negative reports are concentrated in memory care, where promised programming and engagement may be lacking.
In summary, Mill City Senior Living appears to offer a high-quality physical environment with many resident-focused amenities and a number of compassionate, dedicated staff members who performed well under pandemic pressures. At the same time, recurring and serious concerns about leadership instability, staff turnover, staffing shortages, and specific failings in memory-care programming and transparency suggest variability in resident experience depending on the unit and timing. Prospective residents and families would benefit from a focused discussion with management about memory-care staffing and programming, recent administrator turnover, concrete staffing ratios, and written clarification of services and billing before committing.
