Overall sentiment: The reviews for Windy Acres Long Term Care Inc. are predominantly negative, with multiple reviewers describing a marked decline in the facility after an ownership change. The most common themes are concerns about management and staff demeanor, deterioration of physical upkeep, and concrete care-related complaints. There are, however, isolated positive comments indicating that at least one resident (named Bob) is happy and healthy and that one reviewer found the facility friendly. These positive notes are sparse compared with the volume and severity of the negative feedback.
Management and ownership: A recurring pattern is that a change in ownership has led to perceived decline. Reviewers explicitly characterize the owner or management as controlling, rude, unprofessional, and lacking compassion. Several reviews singled out the owner’s behavior as unkind and not welcoming; this appears to set the tone reviewers experienced for overall interactions. The ownership/management complaints are significant because they are tied not only to interpersonal issues but also to reported operational decisions (for example, denial of medication or clothing) that directly affect resident wellbeing.
Staff behavior and culture: Staff conduct is another major negative theme. Multiple reviewers use words such as disrespect, contempt, rude, and disorderly to describe staff interactions with residents and families. This suggests a broader cultural problem rather than isolated incidents. One review mentions “staff contempt” specifically, indicating a perceived lack of dignity and respect toward residents. Although one reviewer described the facility as friendly and reported a happy resident, that positive view appears to be the exception and not the norm in the available summaries.
Care quality and resident safety: Reviews contain serious care-related allegations, including that residents were denied medication and denied clothing. These are specific and alarming claims that point to potential lapses in both clinical oversight and basic custodial care. Several summaries directly state that care quality is lacking or poor. The presence of explicit reports about medication denial elevates the severity of the concerns beyond general dissatisfaction and suggests possible risks to resident health and safety.
Facilities and cleanliness: Multiple reviewers describe the physical environment as unkempt, messy, or untidy. There is also a specific report of cigarette odor in the building, which raises concerns about ventilation, indoor smoking policies, and the general sanitary condition of the premises. These facility-related complaints align with the broader theme of decline following ownership changes and reinforce perceptions that upkeep and resident comfort may be deprioritized.
Other aspects (dining, activities, etc.): The supplied review summaries do not provide information about dining, activities, medical staffing levels, therapy services, or other specific programmatic offerings. Reviewers focused primarily on interpersonal interactions, management behavior, basic care provision, and facility cleanliness. Because of that, no conclusions can reliably be drawn from these summaries about the quality of food, recreational programming, or clinical staffing beyond the direct care complaints noted.
Patterns and recommendations for readers: The dominant pattern is negative—multiple independent reviewers raise similar issues around management tone, staff behavior, and basic care/cleanliness. The most actionable and concerning specifics are the allegations of denied medication and denied clothing, the reported unkempt conditions and cigarette odor, and repeated descriptions of the owner as rude and controlling. If evaluating Windy Acres Long Term Care Inc., prospective residents or family members should seek direct, up-to-date information from the facility about medication management, staff training and turnover, recent ownership changes and their operational impact, housekeeping/ventilation policies, and the facility’s approach to resident dignity and complaints. Given the mixed but largely negative reviews, an in-person visit, meetings with current residents and families, and checks with local regulatory or licensing bodies would be advisable before making placement decisions.
