Overall sentiment across the reviews is predominantly positive: reviewers emphasize a clean, bright, and welcoming physical environment with well-maintained grounds and roomy apartments. Many visitors and residents highlight the variety of unit types (studio, one-bedroom, two-bedroom) and the convenience of kitchenettes, which support independence. Community spaces -- including a large dining room, coffee/visiting area, family room, library, pool table, and a bar area for refreshments -- are noted frequently and contribute to a comfortable, social atmosphere. Several reviewers specifically praised the interior design and outdoor areas, saying they would recommend the community or would move in immediately.
Care quality and staff interactions are recurring strengths in the reviews. Numerous comments describe staff as friendly, helpful, attentive, supportive and quick to respond; reviewers appreciated professional medical staff who explained diagnoses and care plans. Housekeeping and maintenance are repeatedly noted as reliable, and multiple reviewers reported good, attentive care for family members. Tour experiences and interactions with marketing staff were often described as informative and reassuring, helping families make care decisions. These positive reports led several residents and families to choose Edgewood Hermantown for move-ins and transitions to assisted living.
Facilities and amenities score highly in the feedback. Reviewers detail a broad array of daily activities (bingo, puzzles, games, monthly happy hours, boat rides, church services) and daily resident get-togethers that support social engagement. An on-site beauty shop and pet-friendly policy (cat-friendly) were mentioned as practical conveniences. The overall cleanliness and upkeep of rooms and common areas are consistently praised, as are the size and layout of many apartments. The combination of multi-level living options and an on-site clinical team gives families confidence that various levels of care are available if needs change.
Dining and activities are strong points for many reviewers. Several people explicitly said they "love the food" and appreciated a variety of meal choices. The activity calendar appears robust with organized options that appeal to a range of interests. That said, there are isolated negative remarks about meal variety — one review claimed meals were limited to chicken — which suggests prospective residents should ask specific questions about menu variety and accommodation of dietary needs during a tour.
Notable concerns and patterns: a recurring issue in multiple reviews is staff turnover and the practice of rotating staff across units. Some reviewers expressed that frequent staff changes can undermine opportunities for deeper, personal connections between staff and residents and may feel like management is more occupancy-focused than relationship-focused. There are also isolated but important reports of unprofessional front-desk behavior (a receptionist allegedly hanging up on callers) and a small number of strong negative comments referencing dishonesty or dissatisfaction. These negative items are not the majority impression but are significant enough that prospective residents and family members should probe them during visits.
Bottom line: Edgewood Hermantown appears to be a well-kept, active community with many amenities, a varied activity program, and generally caring, responsive staff and clinical support. Most reviewers recommend the community and report positive move-in experiences. Prospective residents should tour the facility, sample dining offerings, and ask specific questions about staff continuity, front-desk professionalism, and meal variety to address the isolated concerns that emerged in the reviews.
