Overall sentiment in these reviews is strongly positive with recurrent praise for the quality of daily life, the social environment, and the attentiveness of front-line staff. Multiple reviewers emphasize that staff are caring, helpful, and personable — greeting residents by name, engaging in meaningful conversations, and facilitating participation (for example, assisting residents in wheelchairs to join activities). Many families describe clear improvements in mood and cognitive comfort after moving in, with statements that residents "blossomed" or became happier and more mentally comfortable. Continuity of care is a notable strength: reviewers repeatedly cite a seamless transition between independent living, assisted living, and memory care with the same staff, same dining room, and the same activities, which families value highly.
Staff and leadership receive consistent commendation. Several reviewers call out specific leaders (Director Julie and Taylor Soli) as helpful and responsive. Staff responsiveness, from tour support through settling in, is described as supportive and attentive, and on-call nursing availability is mentioned positively by some. Low staff turnover and familiarity with residents are highlighted as contributing to personalized care. That said, there are also isolated but important staffing and clinical concerns raised (see below).
Facilities, dining, and activities are frequent highlights. The campus is described as new/updated, well-lit, safe, and feeling "home-like." Common spaces — large dining areas, community rooms, library, workout room, and event spaces — are repeatedly praised. Food receives strong positive comments ("fabulous," "amazing," "exceptional dining area"), and the social calendar appears robust with crafts, painting, games, bingo, live music, piano, singing, and organized outings like regular grocery shopping. A distinctive positive feature mentioned by multiple reviewers is intergenerational programming with an on-site preschool, providing activities such as singing, coloring, and holiday decorating, which many families found meaningful. The location is convenient to retail and pharmacies, and some reviewers note flexible service options (à la carte) and available units.
Despite the overwhelmingly positive themes, several reviewers report notable negatives that warrant attention. A cluster of criticisms relates to clinical staffing and care quality: comments include undertrained aides (some not CNA-certified), understaffing in memory care, medication errors, and reports of inadequate pain management. A few reviewers also cite lack of management follow-up in response to these issues and even an absence of condolences or formal acknowledgment from leadership in serious situations. Operational and hospitality issues appear as well: some tours generated no follow-up despite strong interest, a few reviewers described staff who were unhelpful with questions or returning calls, and there are isolated reports of some rooms not being clean even though much of the facility is called immaculate. Perception of cost is mixed — several reviewers call rent affordable or praise à la carte options, while others label the community expensive.
Patterns and recommendations: the dominant pattern is high resident and family satisfaction driven by warm, engaged staff, a rich activity program, strong dining, and continuity across care levels. However, the critical recurring concerns are clinical staffing/training and management communication, particularly in memory care and in medication/pain management. Prospective residents and families should weigh the strong social, environmental, and leadership positives against these clinical and operational caveats. When considering Inver Glen Senior Living, it would be prudent to (1) ask about staffing ratios and CNA certification for aides in memory care, (2) request specifics on medication administration protocols and error handling, (3) inquire how management follows up on family concerns and serious incidents, and (4) verify current room cleanliness and move-in follow-up practices. Overall, the reviews suggest a community that offers an engaging, home-like environment with compassionate staff and excellent activities and dining, but with a few important clinical and communication issues that should be clarified during tours and conversations with leadership.
