Overall sentiment in the reviews is strongly positive, with many reviewers praising the quality of care, the staff, and the facility environment at St. Andrew’s Village. Multiple summaries highlight that residents (and family visitors) experienced a welcoming atmosphere, clean and newer facilities, and an overall improvement in quality of life. Reviewers repeatedly emphasize the competence and compassion of the staff — described as kind, sincere, hardworking, and swift to help — and several comments note that family members feel peace of mind leaving loved ones there. The community offers both assisted living and memory care in the same campus, which is seen as a convenience and strength by multiple reviewers.
Care quality and staffing are among the most consistent strengths mentioned. Memory care is singled out as high-quality and well-organized. Reviewers praise on-site clinical support such as an on-site nurse and the potential for doctor visits, and point to staff behavior — frequent mentions of staff being amazing, competent, and attentive — as a major reason for satisfaction. Comments like "grandma loves it here" and "unbelievably nice staff" suggest strong resident-level approval. Several reviewers say the facility provides a home-like environment with comfortable rooms and a layout that supports resident needs.
Facilities and amenities receive generally favorable remarks. The building and grounds are described as clean, newer, and updated, with pleasant outdoor spaces including a pond, trees, and park-like scenery. Indoor amenities noted include nice gathering rooms, a TV/movie area, on-site hairdressing, an on-site church, and a canteen/snack option. The cafeteria is frequently praised for having a fine-restaurant vibe, and many guests describe the food as delicious and an improvement over previous residences. There is also a reasonably affordable meal plan option mentioned ($100/month for 10 meals plus free breakfast) and flexibility to purchase additional meals, which reviewers view positively. Proximity to home and having friends nearby are additional practical advantages cited by families.
Activities programming is another recurring positive theme: reviewers mention "loads of activities," an excellent activities program, and daily options that keep residents engaged. The social and recreational offerings, combined with the facility’s layout and gathering spaces, contribute to the sense that residents have opportunities for engagement and enjoyment.
Despite the strong positives, there are notable concerns that prospective residents and families should weigh. Several reviewers report COVID-era restrictions that limited movement and intermingling across the facility’s sections; while these may reflect necessary public-health measures at the time, they were frustrating to some. Practical amenity gaps include the absence of a pool. A recurring tension in the reviews is about facility scale: some praise the community as quaint and small-sized, while others perceive it as too big or too fancy for their needs. This indicates that impressions of size and atmosphere may be subjective and worth assessing in a personal tour.
More serious and concrete negative reports relate to management and billing. A subset of reviewers describe problems such as high cleaning fees, billing disputes, and accusations of predatory pricing or unethical conduct, with at least one comment suggesting that vulnerable, grieving families might have been targeted. Additionally, subsidized housing is called out as unavailable, and some reviewers faced no immediate openings which prevented enrollment. These financial and administrative issues stand out as the main areas of concern and may warrant direct questions to management and careful review of contracts and fees before committing.
In summary, St. Andrew’s Village earns consistently strong marks for staff quality, resident care (particularly memory care), cleanliness, dining, and activity programming. The physical campus and amenities are appealing to many families. However, prospective residents should investigate administrative and financial policies thoroughly, ask about current COVID or other movement restrictions, confirm availability, and verify any fees or pricing practices. A personal tour focusing on staff interactions, specific care plans, meal examples, activity calendars, and contract terms will help determine whether the facility’s scale, costs, and management practices align with a family’s expectations and needs.
