Andrew Residence presents a mixed profile: several operational strengths coexist with notable and recurring concerns. Positively, the site offers an array of structured programs and licensed behavioral-health services, including IRTS-level supports, dietitian involvement, fitness facilities with personal training, music rooms and lessons, tobacco-cessation options, and transportation assistance. The facility maintains a cafeteria-style dining program with meals included, and common areas include decorative artwork that residents and families have found appealing. An active resident council indicates an organized forum for resident feedback and engagement.
Care quality and staff performance emerge as uneven. Many comments describe caring, attentive staff and consistent assignments that support good relationships; however, other accounts identify issues with staff conduct, responsiveness, and supervision. This variability suggests that direct-care quality may depend on shift, team, or supervisor presence. Related to clinical operations, reviewers raised concerns about medication-administration and tracking processes, indicating the need for clearer controls and documentation to ensure consistent medication safety.
Facility condition and cleanliness are additional areas of concern. While some common spaces are maintained and decorated, there are reports of inconsistent housekeeping, areas needing cosmetic updates, and localized maintenance issues such as worn carpeting and other deferred repairs. Reviewers also flagged pest-control concerns and isolated mold observations; these indicate the facility would benefit from more consistent environmental monitoring and preventive maintenance. Room size and privacy are recurring themes: private rooms are described as small with limited privacy, which may affect comfort for longer-term residents.
Dining and programming show both strengths and variability. The presence of dietitian oversight and a wide array of social and therapeutic activities are definite positives, and personalized scheduling options are available for some residents. That said, some feedback noted limited activity availability for certain residents and occasional food-quality or temperature inconsistencies (for example, cold sandwiches), pointing to uneven meal-service execution.
Management, billing, and resident communications are mixed. The resident council and some staff-led supports facilitate resident involvement, but reviewers also identified issues with managerial responsiveness, perceived owner/administrator control, payroll or billing discrepancies, and concerns about mail or personal-property privacy. These items suggest opportunities for improved transparency in financial processes, clearer communication about charges and payroll practices, and strengthened safeguards for resident mail and belongings.
Overall, Andrew Residence offers substantive programming and some dedicated caregivers, which may suit residents seeking behavioral-health supports and activity options. However, prospective residents and families should assess current management practices, inspect room size and finishes, and ask for documentation of medication-safety protocols, pest-control measures, cleaning schedules, and billing procedures before making a placement decision. Visiting at different times of day and speaking with the resident council or families currently using the facility can help clarify the consistency of care and services.
