Overall sentiment in the reviews is mixed but leans toward negative in several important operational areas despite repeated praise for frontline caregiving and programming. Reviewers consistently note that clinical and day-to-day caregiving can be strong — phrases such as "excellent care," "caring staff," and "consistent care quality" appear, indicating that many residents experience attentive, compassionate staff. The facility also offers a broad and notable slate of services and activities: health and mental health housing, IRTS-licensed services, dieticians, a fitness room with a personal trainer, music rooms and personal lessons, social and mental health programming, tobacco cessation programs, bus passes, and flexible personal scheduling. The active resident council and visible artwork are also cited as positives that contribute to community engagement and the environment.
At the same time, multiple reviews raise serious and recurring operational and environmental concerns. Physical accommodations are frequently criticized: rooms are described as very small ("jail-cell size"), bedroom privacy is inadequate, carpets need replacing, and building cleanliness is described as variable with at least one report of mold. These facility issues directly affect resident comfort and safety. Dining is a mixed area — while all meals are provided in a cafeteria-style format and dieticians are present, there are complaints such as cold sandwiches that suggest inconsistent food service execution.
Several administrative and safety-related problems stand out. Medication safety and potential mismanagement are explicitly mentioned, which is a major red flag for any senior living environment and contradicts the otherwise positive notes about caregiving. Reviewers also report concerns about mail privacy and request greater billing transparency (an itemized bill was requested), and some mention "pay deductions," which could refer to billing or payroll issues. Management and governance are criticized: terms such as "poor supervision," "negative management," and problematic "owner/admin control" appear, and at least one long-term resident expresses unhappiness and suggests they would have been better off elsewhere. These governance and administrative concerns likely amplify residents' frustration with physical and service shortcomings.
In summary, Andrew Residence offers a robust programmatic and clinical framework — good caregiving by staff, comprehensive activities, and licensed health services are clear strengths. However, significant weaknesses in facilities maintenance, environmental cleanliness, dining consistency, medication safety, billing transparency, and perceived management issues undermine the overall resident experience. Prospective residents and families should weigh the facility's strong staff and programming against the reported physical conditions and administrative concerns, seek clarification on medication management and billing procedures, and, if possible, speak with current residents or the resident council to get up-to-date, specific information about improvements or ongoing problems.
