The reviews for Arbor Park Assisted Living present a decidedly mixed picture with strong positives reported by some reviewers and serious concerns raised by others. On the positive side, multiple reviewers highlight friendly, attentive staff who are "always there for you," and several specifically praise the kitchen and dining experience — describing flavorful food and staff who accommodate special requests. The facility is credited with providing a variety of activities (bingo, movies, arts and crafts, store trips), and reviewers mention ample reading space and a generally quiet, attractive location with a pleasant atmosphere. There are also individual accounts that rate some staff very highly (5 stars), suggesting that some employees provide excellent, compassionate care.
However, a number of serious negatives appear across other reviews. Communication and access problems are common themes: locked doors and the introduction of new access codes have caused difficulties, and family members report unreturned phone calls, messages not delivered, and an inability to contact residents (e.g., "couldn't contact mother"). Several reviews describe poor facility cleanliness, with one explicitly calling the facility "filthy." Staffing problems are a frequent complaint — constant turnover and reports of unprofessional behavior are concerning. More alarming are allegations of staff smoking weed outside the building and residents being intoxicated, which, if accurate, raise immediate safety and regulatory concerns.
Management and leadership are similarly divisive in the reviews. While some reviewers find staff supportive, others describe the facility as "not run professionally," accuse leadership (including the Director of Nursing) of toxic behavior, and report gaslighting and jealousy among staff. These reports suggest inconsistent management practices and a potentially hostile workplace culture, which could directly affect care continuity and resident well-being. The coexistence of very positive individual staff reports alongside claims of widespread toxicity and turnover points to significant variability in staff performance and possibly isolated but impactful leadership or personnel issues.
In terms of daily life and programming, the facility appears to offer a robust activities schedule and social opportunities that some families appreciate. Dining is generally praised by several reviewers, with helpful kitchen staff and flavorful meals that respond to requests. The physical environment is described as quiet and beautiful by some, although this contrasts sharply with other reports of filth and poor maintenance. Taken together, the reviews indicate that residents’ experiences at Arbor Park Assisted Living may vary widely depending on which staff members are on duty, how leadership issues are manifesting at any given time, and whether the specific concerns (cleanliness, substance use, communication) are present or resolved.
Overall sentiment is mixed and polarized: there are clear strengths in hospitality, activities, and dining, but also very troubling allegations regarding safety, professionalism, cleanliness, and communication. Prospective residents and families should note the pattern of contradictory reports — consistently positive comments about individual staff and programming alongside multiple serious operational complaints — and consider seeking additional, up-to-date information from the facility, recent inspection reports, and direct conversations with current residents and families to verify whether the concerning issues have been addressed.
