Overall sentiment across the reviews is strongly positive, with overwhelming praise for the staff and the quality of care provided at McKenna Crossing. Multiple reviewers describe the staff as caring, compassionate, attentive, and family-like; these comments span front desk personnel, nursing assistants, administration, culinary staff, spiritual directors, activities staff, housekeeping, and engineering. Specific staff mentions and anecdotes (e.g., frontline staff named in reviews, bedside attention, meaningful farewells from nurses) reinforce that residents and families frequently experience personalized, respectful, and responsive care. Many reviewers explicitly state that living at McKenna Crossing brought them or their loved ones peace of mind and reduced stress for families, which indicates consistently strong relational care and trust between families and staff.
Care quality and clinical oversight are described positively by a majority of reviewers. There is repeated emphasis on smooth transitions into memory care, a true continuum of care housed in one area, and reliable monitoring of residents' needs. Reviewers note a good staff-to-resident ratio, prompt responses to concerns, and a sense that residents are treated with dignity. For memory care specifically, reviewers appreciate specialized programming (garden, singers visiting, memorial/honor walks) and the ability for memory care residents to participate in community life (including visits to the on-site restaurant), which supports quality-of-life goals and social engagement.
Facilities and amenities receive frequent praise. Many reviewers describe McKenna Crossing as a modern, clean, and well-kept environment with condo-like units, park-like grounds, and bright open areas. Amenities listed across reviews are extensive: multiple dining rooms, an on-site restaurant and coffee shop, theater, bowling alley, large exercise facility, craft rooms, library, salon, banking services, and bus transportation. Several reviews note the convenience of the location and physical connectivity (attached to a church and YMCA, indoor walk-in access) as a strong positive because it increases accessibility to community resources and programs. Newer construction areas and brand-new facility remarks highlight updates and modern design that appeal to many residents and families.
Dining and activities are another consistent strength. Reviewers report varied, nutritious, and appealing meal choices, with menu dining and order-off-the-menu options in some settings. There are many social dining opportunities and special meal events (holiday dinners, memorials) that contribute to a home-like atmosphere. Activities are described as motivating and diverse—bingo, bike rides, farm animal visits, exercise classes, spiritual offerings, singers, trails, and intergenerational or community events—helping residents feel useful and socially connected. Organized transportation and field trips extend engagement beyond campus, reinforcing the communal lifestyle many reviews celebrate.
Despite dominant positives, several recurring concerns appear in a minority of reviews and are worth noting. Cost sensitivity is present—some reviewers feel the price could be lower, and the presence of pay-for-meal options or separate lunchroom charges was mentioned, which could affect perceptions of value. Operational issues raised by a subset of reviewers include inconsistent leadership, poor internal communication, and alleged gaps in staff training. More serious but less commonly reported issues include safety lapses (examples cited such as walkers being out of reach or missing call buttons). Some reviewers contrast newer and older parts of the campus, indicating that older building areas may not be as well maintained as the newer sections. A few reviewers also felt the community could be very large, which for some residents made it feel impersonal.
Taken together, the reviews paint a picture of a community with exceptional relational care, strong programming, and extensive amenities that support a high quality of life for residents and reassurance for families. The most frequent praises concern staff compassion, seamless memory care transitions, robust activities, and well-appointed facilities. The most notable areas for potential improvement—based on minority-but-meaningful comments—are leadership consistency, communication and training, certain safety practices, and clarity around pricing/meals. For families prioritizing warm, attentive caregiving, an active lifestyle, and a comprehensive campus with multiple care levels, McKenna Crossing appears to be strongly recommended by current and past residents and their families; prospective residents should, however, ask targeted questions about costs, safety protocols, and the specific condition of the building wings they are considering to ensure the best fit.
