Overall sentiment across the reviews is predominantly positive, with the majority of families and residents praising the staff, the quality of care, and the modern, welcoming environment at Amira Choice Roseville at Lexington. Many reviews emphasize compassionate, patient, and personable caregivers who provide individualized attention. Leadership and support staff receive frequent commendation by name (Anita, Abbey, Angie, Kelsey, Shannon R., Abby Schultz, James, Amanda), and multiple reviewers credit these team members with facilitating smooth transitions, helpful placement, and continuous follow-up until residents are settled. Maintenance and move-in assistance are also noted as supportive, adding to the sense that staff frequently go above and beyond to ensure resident comfort and a trouble-free move.
Care quality and memory care are recurring strengths in the feedback. Several reviewers highlight memory-care-specific programming — cognitive activities, meaningful and diverse memory-care events, and staff with expertise and patience for residents with dementia. The community is described as family-focused and dedicated to respecting individual dignity and independence while providing escalating levels of care (from independent to assisted and total care), which many families value for long-term planning. Reviewers specifically mentioned a sense of peace of mind and advocacy from staff who help arrange needed services and customize care plans.
The physical plant and apartments receive consistent praise. Multiple reviewers describe the facility as new, modern, clean, and stylish with spacious studios and two-bedroom units, accessible layouts, large closets, balconies, and modern appliances. Common-area amenities cited include a chapel, theater room, weekly social hours, and safe walking areas that make the community feel both upscale and livable. Several people appreciated the overall aesthetic — fresh, inviting, and well-kept — and felt confident referring others based on facility condition alone.
Dining and culinary services are a strong positive theme. Numerous reviewers applauded in-house chefs and high-quality, appetizing meals that accommodate dietary needs. Food is described as artistic and resident-loved, with multiple accounts of residents enjoying the menus and praising dining service. This is reinforced by comments about an attentive dining staff and food that contributes to resident satisfaction.
Activities and programming are highlighted as thoughtful and varied. Reviewers mention inclusive activity directors, historians and musicians for entertainment, fitness classes, social hours, and generally engaging programming designed to promote meaningful engagement. The emphasis on programs that respect residents' histories and abilities appears frequently (e.g., memory-focused cognitive goals, educational programming), and staff are credited with being enthusiastic and intentional about lifestyle programming.
Despite the many positives, there are important and recurring concerns indicating variability in experience. A minority of reviews report serious operational problems: high staff turnover, short staffing, poor communication from management, missed checks (including incontinence care issues), and instances described as clients sleeping or not being adequately supervised. These negative accounts point to episodes where staffing levels or training may have been insufficient, and they contrast sharply with the many reports of excellent care. A few reviewers also noted that the community can feel overpriced if a resident does not make use of the full suite of amenities and services. Additionally, some families mentioned unclear communication about COVID-related changes and inconsistent activity delivery during pandemic adjustments.
Patterns and reconciliation: the overall pattern is that most families and residents have very positive experiences centered on caring staff, strong leadership, excellent dining, and a modern, comfortable facility. However, there are outlier reports describing operational problems significant enough that interested families should not ignore them. The presence of both strongly positive and strongly negative accounts suggests variability over time or between different units/shifts — possibly tied to staffing levels or transitional staffing changes.
Recommendation and considerations for prospective families: Amira Choice Roseville at Lexington is frequently recommended by reviewers, particularly for memory care and for families seeking a clean, modern community with robust programming and strong, named staff advocates. Prospective families should, however, ask specific, current questions about staffing ratios, turnover rates, recent staff changes, and protocols for in-room checks and personal care (including incontinence care). It would also be prudent to request recent references, observe activity and dining times during a tour, and confirm which amenities are included versus add-on costs to evaluate value relative to price. Doing so can help validate that the particular unit and care team a prospective resident will have aligns with the many positive experiences documented while mitigating the risk of encountering the negative scenarios described.
